Healthcare Customer Service Specialist
5 days ago
We are seeking a highly skilled Healthcare Customer Service Specialist to join our team at CentroMed San Antonio. As a key member of our Call Center Department, you will be responsible for providing exceptional customer service to patients and families, scheduling appointments, and handling general inquiries.
Key Responsibilities- Provide outstanding customer service to patients and families via phone, email, and in-person interactions.
- Schedule appointments and handle rescheduling and cancellation requests in a timely and efficient manner.
- Answer general questions and provide information on health services, insurance, and eligibility programs.
- Maintain accurate records and update patient information as needed.
- Participate in ongoing training and quality improvement initiatives to enhance skills and knowledge.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- 1-2 years of experience in a healthcare setting, preferably in a call center or customer service role.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Bilingual English/Spanish language proficiency is required.
We offer a competitive salary of $16.00 per hour, plus a comprehensive benefits package that includes:
- Competitive compensation
- Health, dental, vision, and life insurance
- Retirement plans (403(b) with company match contributions)
- Basic life insurance for employees, spouses, and children
- Short- and long-term disability
- Flexible spending account (FSA)
- Wellness employee assistance program (EAP)
- Travel reimbursement
- Critical illness insurance, hospital indemnity, and accident insurance
- Additional benefits include 6 paid company holidays, 2 extra floating holidays, paid time off/vacation time, career development opportunities, and more
CentroMed San Antonio is a premier healthcare provider serving the San Antonio community. Our mission is to improve lives through high-quality, compassionate healthcare. We value respect, integrity, excellence, affordability, teamwork, and comprehensive care.
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