Customer Service Operations Specialist

4 weeks ago


San Antonio, Texas, United States C.H. Guenther & Son Full time

At C.H. Guenther & Son, we pride ourselves on being customer-centric. The Customer Service Operations Specialist is responsible for delivering exceptional customer experiences while managing daily service operations.

Responsibilities:

  • Manage order processing, customer emails, price discrepancies, customer claims, and shipment tracking to ensure timely resolution.
  • Provide sales support by identifying customer needs and collaborating with internal departments to achieve high-performing goals.
  • Collaborate with multiple teams, including Distribution, Marketing, Sales, Research & Development, Accounting, to manage sales orders and resolve issues efficiently.
  • Balance inventory levels across multiple plants to meet customer case fill rates.
  • Respond to consumer inquiries via phone, providing product knowledge and utilizing spec sheets through the website portal.
  • Manage customer portals for new order requests, order confirmations, cancellations, and changes.
  • Contribute to team efforts by documenting processes to promote efficiency and effectiveness.
  • Address customer incidents and communicate them to the Customer Service team for processing with the QA Team.
  • Perform other duties as assigned.

Requirements:

  • A minimum of a high school diploma or equivalent is required; a college degree is preferred.
  • A minimum of one year of customer service experience is required; three years of experience is preferred, with previous experience in manufacturing or operations being an asset.

Compensation and Benefits:

  • The estimated annual salary for this position is $55,000-$65,000.
  • We offer a competitive benefits package, including medical, dental, vision, flexible savings account, health savings account, 401K matching savings plan, employee assistance program, wellness programs, life insurance, AD&D insurance, disability insurance, tuition reimbursement, student loan counseling, employee referral program, paid time off, and more.


  • San Antonio, Texas, United States Alamo Door Systems Full time

    Job SummaryWe are seeking a highly motivated Customer Service Specialist to join our team at Alamo Door Systems. As a key member of our operations team, you will be responsible for providing exceptional customer service while ensuring accurate and timely billing and administrative support.


  • San Antonio, Texas, United States Elmer's Home Service Full time

    About the RoleWe are seeking a highly skilled Bilingual (Spanish) Customer Service Representative to join our team at Elmer's Home Service.The ideal candidate will possess excellent verbal and written communication skills in both English and Spanish, with a proven track record of delivering exceptional customer experiences.This is an on-site, non-remote...


  • San Antonio, Texas, United States QCHI Full time

    Job Overview:We are seeking a Customer Service Specialist to join our team at QCHI/LendNation. As a key member of our team, you will provide excellent customer service, complete cash transactions, and initiate customer loans.Responsibilities:Complete cash transactions for customersInitiate customer loansContact customers about past due paymentsWork rotating...


  • San Antonio, Texas, United States SAT - GT OPERATIONS [83533] Full time

    Airport Ground Transportation Agent Job Description">We are seeking a highly motivated and customer-focused individual to fill the role of Airport Ground Transportation Agent at SAT - GT OPERATIONS [83533]. As a key member of our airport operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of...


  • San Antonio, Texas, United States Jaime Luna - State Farm Agent Full time

    Customer Service RoleWe are seeking a skilled Customer Service Specialist to join our team at Jaime Luna - State Farm Agent. In this role, you will be responsible for establishing relationships with customers, providing exceptional customer service, and promoting insurance products and services based on customer needs.As a Customer Service Specialist, you...


  • San Antonio, Texas, United States The Children's Place Full time

    We are looking for a skilled Customer Service Specialist to join our team at The Children's Place in San Antonio, Texas. As a Customer Service Specialist, you will be responsible for greeting and acknowledging customers while providing the appropriate level of service.You will effectively communicate value and quality of our merchandise while sharing our...


  • San Antonio, Texas, United States Cost Plus World Market Full time

    Job SummaryWe are seeking a Customer Service Specialist to join our team at Cost Plus World Market. As a Customer Service Specialist, you will be responsible for delivering outstanding customer experiences and providing informed assistance to customers.Main Accountabilities• Deliver exceptional customer service, meeting or exceeding World Market's service...


  • San Antonio, Texas, United States Sam's Club Full time

    About the RoleWe are looking for a highly skilled and customer-centric individual to join our team as a Customer Service Specialist at Sam's Club. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, resolving member issues, and promoting our products and services.Key ResponsibilitiesRespond to member...


  • San Antonio, Texas, United States RTA US Full time

    About the RoleWe are seeking a highly motivated Customer Service Specialist to join our team at RTA US. As a key member of our customer-facing team, you will play a crucial role in ensuring exceptional service delivery to our clients and candidates.Key Responsibilities


  • San Antonio, Texas, United States Service Experts Full time

    About the RoleWe are seeking an experienced Plumbing Services Specialist to join our team in San Antonio, TX. As a key member of our service team, you will be responsible for diagnosing, servicing, and installing plumbing systems in residential and light-commercial environments. Your expertise will ensure that all work is performed to the highest standards,...


  • San Antonio, Texas, United States Elmer's Home Service Full time

    Work with UsWe are excited to announce an opening for a Bilingual Customer Support Specialist to enhance our customer interactions and maintain exceptional service standards. As part of our dedicated team, you will utilize your bilingual skills and customer service expertise to ensure effective communication and satisfaction among Spanish-speaking clients.


  • San Antonio, Texas, United States Limon's Road Service Full time

    Job Summary:We are seeking a highly skilled Business Operations Specialist to join our team at Limon's Road Service. As an integral part of our commercial fleet repair company, you will play a critical role in ensuring the smooth operation of our business.In this challenging and rewarding position, you will be responsible for performing various...


  • San Antonio, Texas, United States STORE 53 @ 6612-1 FM 78 Full time

    Customer Service SpecialistJob Description:We're looking for a highly motivated Customer Service Specialist to join our team at Store 53 @ 6612-1 FM 78. As a key member of our restaurant crew, you will be responsible for providing exceptional customer service and maintaining a clean, organized store environment.Salary Range: $38,000 - $48,000 per...


  • San Antonio, Texas, United States Patricia Cantu - State Farm Agent Full time

    We're seeking a Customer Service Specialist - Insurance to join our team at Patricia Cantu - State Farm Agent. This role is ideal for individuals who enjoy working with customers and are passionate about providing exceptional service.Company OverviewWe are a leading insurance agency dedicated to delivering personalized service to our clients. As a member of...


  • San Antonio, Texas, United States Elmer's Home Service Full time

    ResponsibilitiesReceive incoming client calls and make outbound calls to schedule appointmentsDispatch sales, installation, and service calls to ensure timely and efficient service deliverySchedule appointments for prompt and convenient serviceCollaborate with Sales, Install, and Technician teams to ensure smooth operationsContribute to the growth of our...

  • Heat Press Operator

    1 month ago


    San Antonio, Texas, United States The Soccer Factory Full time

    Job Title: Heat Press Operator - Uniform Customization SpecialistWe are seeking a skilled Uniform Customization Specialist to join our team at The Soccer Factory. The ideal candidate will be responsible for operating a heat press machine to customize uniforms, including adding logos, names, and numbers to the garments.The Uniform Customization Specialist...


  • San Antonio, Texas, United States Secured Risk Insurance Group, Inc Full time

    Job Title: Customer Service and Insurance SpecialistOverviewWe are a customer-centric insurance provider seeking an experienced customer service representative to join our team at Secured Risk Insurance Group, Inc. This role involves providing exceptional customer service and support to our clients.Salary$35,000 - $55,000 per year, including...


  • San Antonio, Texas, United States The Midtown Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Specialist to join our team at The Midtown Group. This role offers an exciting opportunity for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.As a key member of our customer service team, you will be responsible for resolving...


  • San Antonio, Texas, United States Hunter Service Group Full time

    Job Overview:Hunter Service Group is seeking a skilled Service Expert Specialist to join their team. This role requires a strong background in electrical systems and generator maintenance.About the Role:We are looking for a highly motivated individual with excellent communication skills to perform a variety of tasks, including maintaining and servicing...


  • San Antonio, Texas, United States Tata Consultancy Service Limited Full time

    Job Overview:We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our members.About the Role:This is an exciting opportunity to work with a leading company like Tata Consultancy Services Limited, where you can utilize your...