Personal Lines Customer Service Expert

1 week ago


Miami, Florida, United States Dopazo Associates Inc Full time
Job Overview

Dopazo Associates Inc is seeking a skilled and enthusiastic Personal Lines Customer Service Representative to join our team in Miami, Florida. As a member of our prestigious company, you will be at the forefront of creating positive experiences for our clients. We pride ourselves on fostering a welcoming and friendly environment where employees can thrive.


Key Responsibilities

Client Engagement: Interact with clients to address their personal lines insurance inquiries and provide exceptional service.

Policy Management: Assist clients with policy changes, renewals, and general inquiries to ensure their needs are met.

Problem Resolution: Handle complaints and resolve issues promptly to maintain high client satisfaction.

Documentation: Ensure accurate maintenance of client records and documentation in compliance with company policies.

Insurance Knowledge: Stay informed on various personal lines insurance products to offer clients informed advice.

Collaboration: Work closely with the underwriting and claims departments to provide seamless service to clients.


Requirements

Valid state insurance license in personal lines (440)

Minimum of 1-3 years of experience managing personal accounts

Excellent communication skills and a passion for delivering results

Proficient in general office skills (typing, computer, fax, filing, multiple phone lines)


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