Treasury Management Services Lead
6 days ago
We are seeking a highly skilled Treasury Management Services Support Team Lead to join our Client Care Business Unit at Banesco USA. As a key member of our team, you will be responsible for supervising a team of Treasury Management Services Support Specialists, ensuring performance objectives are met and identifying developmental opportunities.
The ideal candidate will have a strong background in treasury management, customer service, and leadership. They will possess excellent communication and problem-solving skills, with the ability to work under pressure and independently. If you are a motivated and results-driven professional looking for a challenging role, please consider applying for this position.
About the Role- Responsibilities:
- Supervise a team of Treasury Management Services Support Specialists
- Mentor and develop team members to achieve performance objectives
- Monitor team efforts and provide feedback to improve performance
- Report daily department performance to management
- Develop scripts and process flows to ensure excellent customer service
- Handle escalated calls and provide customer service solutions
- Work closely with E-Banking Department, Account Officers, and Treasury Management Sales Team
- Resolve problems and provide technical assistance to internal and external clients
- Assist with gathering data to report back to management
- Participate in testing and evaluation of new products and upgrades
- Create user guides and instruction manuals for treasury management products and services
To be successful in this role, you will need:
- Education: Bachelor's degree or equivalent experience
- Experience: Three (3) years of experience in Treasury Management, Branch Banking, or customer service
- Skills:
- Advance computer skills including proficiency in Microsoft Office
- Knowledge of related State and Federal banking compliance regulations
- Strong verbal and written communication skills
- Bilingual in English and Spanish
- Strong attention to detail and accuracy
- Ability to multi-task and prioritize tasks effectively
- Customer service skills and ability to meet customer satisfaction
- Ability to work under pressure and make decisions independently
- Strong problem-solving and analytical skills
- Strong interpersonal skills and integrity
- Strong presentation skills
- Salary:$_______ (competitive salary range based on location and experience)
- PTO
- Hybrid Work Model (remote and on-site work)
- Tuition reimbursement
- Paid parental leave
- Medical, Dental, Vision
- 401k
- Life Insurance
- Supplemental Insurances
- Short-Term & Long-Term Disability Benefits
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries. We promote the ongoing professional and personal development of our employees by embracing challenges and adapting to the changing environment of today's world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
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