Customer Support Specialist

5 days ago


Mansfield, Ohio, United States Staffmark Full time

Staffmark has partnered with a leading e-commerce company that specializes in personalized products and custom designs. This collaboration aims to deliver exceptional customer service experiences. As an experienced Customer Service Representative, you will be working remotely and providing support to clients.

Job Description

You will be the face of our company, interacting with customers via phone, email, or chat. Your primary responsibility is to provide timely and effective solutions to their queries, ensuring they have a positive experience with our brand.

Key responsibilities include:

  • Responding to customer inquiries in a professional and courteous manner
  • Resolving issues promptly and efficiently
  • Providing product information and recommendations
  • Maintaining accurate records of customer interactions

In addition to your technical skills, you must possess excellent communication and interpersonal skills, with the ability to work independently in a remote environment. You should also be comfortable using technology and navigating our company's systems.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • At least 1 year of customer service experience in a similar industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance metrics

As a valued member of our team, you can expect a competitive salary of $45,000 - $55,000 per year, depending on your level of experience. Additionally, you will receive comprehensive benefits, including health insurance, paid time off, and opportunities for career growth and development.



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