Technical Support Specialist
1 month ago
Key Responsibilities:
Our ideal candidate will be responsible for performing preventive maintenance checks on handheld devices, ensuring they are in good working condition. This includes radio configuration and support, as well as shipping and receiving assets requiring repair from OEMs.
Additional Responsibilities:
They will also be responsible for installing, resetting, and adding production devices to network systems, as well as configuring and supporting thin clients and apps on iPads. Additionally, they will coordinate printer services and be the single point of contact for handling L1 printer issues.
Requirements:
The successful candidate will have AS400 knowledge and be able to handle production printers. They will also be responsible for providing touch support and smart hands support to verify functionality or testing, monitoring PRTG tool for plant network devices, and coordinating with the critical facilities team for power-related work.
Vendor Coordination:
They will also be responsible for coordinating with 3rd party vendors for installation and fixtures for non-IT requests, as well as escorting or coordinating with vendors for network cab work, data center work, and other tasks.
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