Customer Service Representative
16 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.
Responsibilities- Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
- Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and identify opportunities to provide additional services.
- Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to meet customer needs.
- Team Collaboration: Work closely with our team to ensure seamless delivery of services and achieve business objectives.
- Marketing and Sales Skills: Interest in marketing products and services based on customer needs.
- Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, with the ability to build strong relationships with customers and colleagues.
- Problem-Solving and Adaptability: Proactive in problem-solving and able to adapt to changing customer needs and business requirements.
- Technical Skills: Ability to learn computer functions and work in a team environment.
- Language Skills: Bilingual - Spanish preferred.
- Licensing Requirements: Personal Lines Licenses - must be able to obtain, current licensees preferred.
Neil Mckinnon - State Farm Agent is a leading provider of insurance and financial services. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
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