Customer Service Associate

2 weeks ago


Walton, Kentucky, United States Dayton Freight Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Dayton Freight. As a key member of our service center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.

Key Responsibilities:

  • Assist customers with various inquiries, including freight pickup requests, rate quotes, and shipment tracing.
  • Provide support to drivers, including taking and delivering messages, and preparing bills of lading and delivery receipts.
  • Maintain excellent communication with external and internal customers, as well as interline companies.
  • Assist with tasks such as payroll, data entry, freight reports, and driver collect reports.

Requirements:

  • Proficiency in Microsoft Office programs.
  • Excellent keyboarding skills and attention to detail.
  • Experience working in a fast-paced environment and handling a high volume of phone calls.
  • Exceptional communication and customer service skills.

Benefits:

  • Competitive weekly pay.
  • Opportunities for quick advancement and professional growth.
  • Comprehensive benefits package, including health, dental, vision, and 401(k) options.
  • Paid holidays and vacation time.


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