Customer Service Representative

2 months ago


Walton, Kentucky, United States Dayton Freight Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dayton Freight. As a key member of our service center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.

Key Responsibilities:

  • Assist customers with various inquiries, including freight pickup requests, rate quotes, and shipment tracing.
  • Provide support to drivers, ensuring timely and accurate delivery of goods.
  • Prepare and process bills of lading and delivery receipts.
  • Maintain excellent communication with internal and external customers, as well as interline companies.

Additional Responsibilities:

  • Assist with payroll, data entry, and freight reports as needed.
  • Support the Service Center Manager and Account Managers with various tasks.

Requirements:

  • Proficiency in Microsoft Office programs.
  • Excellent keyboarding skills and attention to detail.
  • Experience working in a fast-paced environment and handling high volumes of phone calls.
  • Exceptional communication and customer service skills.

Benefits:

  • Competitive weekly pay.
  • Opportunities for quick advancement and professional growth.
  • Comprehensive benefits package, including health, dental, vision, and 401(k) options.
  • Paid holidays and vacation time.


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