Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Dayton Freight. As a key member of our service center, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency and professionalism.
Key Responsibilities:
- Assist customers with various inquiries, including freight pickup requests, rate quotes, and shipment tracing.
- Provide support to drivers, ensuring timely and accurate delivery of goods.
- Prepare and process bills of lading and delivery receipts.
- Maintain excellent communication with internal and external customers, as well as interline companies.
Additional Responsibilities:
- Assist with payroll, data entry, and freight reports as needed.
- Support the Service Center Manager and Account Managers with various tasks.
Requirements:
- Proficiency in Microsoft Office programs.
- Excellent keyboarding skills and attention to detail.
- Experience working in a fast-paced environment and handling high volumes of phone calls.
- Exceptional communication and customer service skills.
Benefits:
- Competitive weekly pay.
- Opportunities for quick advancement and professional growth.
- Comprehensive benefits package, including health, dental, vision, and 401(k) options.
- Paid holidays and vacation time.
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