Client Service Specialist

6 days ago


Lake Mary, Florida, United States Volt Full time
Job Title: Client Service Specialist

Innova Solutions is seeking a highly skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide complex analytics and reporting services to improve and automate client processing systems.
  • Manage moderate to complex external client issues and provide direct advice to other organizational units/teams to ensure timely delivery of service or resolution of issues.
  • Participate in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high-value transactions.
  • Solve complex problems based on an understanding and knowledge of the intricacies of the system and integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Provide support to lower-level client processing roles and may be responsible for allocating and checking work of other team members.
  • May be responsible for specific supervisory review, training, and approval actions.
Requirements:
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 5-7 years of total work experience is preferred.
  • Experience in brokerage processing is preferred.


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