Guest Services Associate

2 days ago


Groton, Massachusetts, United States Forge & Vine Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at The Groton Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless experience for our guests.

Key Responsibilities
  • Process guest arrivals and departures, handle guest requests and complaints, and answer phone calls in a professional and courteous manner.
  • Complete all reservations from various booking channels, maintain accurate guest accounts, and process payments efficiently.
  • Work closely with other departments to ensure positive guest experiences, including Housekeeping, Sales, Maintenance, and Food & Beverage.
  • Develop and maintain strong relationships with guests, anticipating their needs and providing personalized service.
  • Manage and resolve guest complaints in a professional and courteous manner, maintaining composure under pressure.
  • Perform light housekeeping duties to maintain the appearance of the front desk and lobby areas.
Requirements
  • Must be eligible to work in the United States of America.
  • Must be at least 18 years of age.
  • Ability to communicate in English, both orally and written, with guests and employees.
  • Ability to work as a part of a team and understand verbal and written directions.
  • Active listening and observation skills.
  • Ability to work under pressure and deal with deadlines and stressful situations.


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