Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service/Shipping and Receiving Coordinator. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring timely and accurate shipping and receiving of materials.
Key Responsibilities:
- Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Manage inventory levels, including receiving, storing, and shipping materials, and maintaining accurate records.
- Coordinate with suppliers and vendors to ensure timely delivery of materials and resolve any issues that may arise.
- Assist with purchasing and procurement activities, including researching and recommending suppliers and negotiating prices.
- Prepare and maintain reports, including inventory levels, shipping and receiving records, and other operational metrics.
- Collaborate with other departments to ensure seamless operations and achieve business objectives.
Requirements:
- 2+ years of experience in customer service, shipping and receiving, or a related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to lift 70lbs and work in a fast-paced environment.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary and benefits package, including 401K and health insurance.
- Opportunities for professional growth and development, including on-the-job training and education assistance.
- A dynamic and supportive work environment, with a team-oriented culture.
About LBI Inc:
LBI Inc is a leading provider of innovative technology solutions for the undersea, maritime, defense, and commercial space. With 53 years of experience, we have established ourselves as a trusted partner for design, prototyping, testing, and manufacturing of composite and steel hull structures, mooring systems, weather data collection buoys, underwater vehicles, and UUV launch and recovery systems. Our customers include the Office of Naval Research, Carderock Naval Surface Warfare Center, Naval Undersea Warfare Center Newport, NOAA, Electric Boat, Newport News Shipyard, Bath Iron Works, General Dynamics Mission Systems, Applied Physical Science, General Dynamics Information Technology, and NIWC San Diego. Defense Logistics Agency.
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