Front Desk Hospitality Professional

3 days ago


Lawrence Township, United States The Briad Group Full time
Hotel Front Desk Agent

Hilton Garden Inn Lawrenceville, NJ

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, handling room assignments, check-ins, and check-outs, as well as responding to guest inquiries and resolving any issues that may arise.

This is a fantastic opportunity to work in a fast-paced environment with plenty of opportunities to interact with guests from diverse backgrounds. If you have a passion for delivering outstanding customer service and are looking for a challenging role that will help you grow professionally, then we encourage you to apply

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment. Previous experience in a hotel or related field is preferred, but not required. We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as a range of benefits including medical, 401(k), and flexible scheduling. Apply today to become a part of our dynamic team

**Job Summary:**
* Provide exceptional service to guests, ensuring their stay is comfortable and enjoyable * Handle room assignments, check-ins, and check-outs, as well as respond to guest inquiries and resolve any issues that may arise * Work effectively in a team environment to achieve set goals and objectives * Maintain accurate records and reports, as required by management

**Requirements:**
* High school diploma or equivalent required; associate's or bachelor's degree preferred * Previous experience in a hotel or related field, preferably in a front desk or reception capacity * Excellent communication and problem-solving skills, with the ability to work effectively in a team environment * Ability to lift, push, and pull moderate weights (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds * Strong command of the English language, including speaking, reading, and writing * Ability to operate Briad systems and software, as well as general office equipment

**Benefits:**
* Competitive salary of $45,000 - $60,000 per year, depending on experience * Medical, 401(k), and flexible scheduling offered * Opportunities for advancement and professional growth * Fun, energetic work environment, with a commitment to creating positive lifelong emotional connections with teammates and guests.

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