Customer Service Representative
1 week ago
We are seeking a highly motivated and detail-oriented individual to join our front desk team as a Night Auditor. In this role, you will be responsible for managing the front desk operations, ensuring efficient and effective service delivery, and maintaining accurate records of guest interactions.
Key Responsibilities
- Manage the front desk, handling guest check-ins, check-outs, and other transactions.
- Process payments, handle cash banks, and maintain accurate records of financial transactions.
- Respond to guest inquiries, resolve issues, and provide informed recommendations on hotel amenities and local attractions.
- Collaborate with other departments to ensure seamless guest experiences, including arranging services and amenities as requested.
- Stay up-to-date on hotel policies, procedures, and local attractions to provide informed responses to guest inquiries.
Qualifications
- High school diploma or equivalent required; hotel front desk experience preferred.
- Excellent communication and interpersonal skills, with ability to work effectively with guests and colleagues.
- Ability to work evenings, weekends, and holidays, including overnight shifts.
- Basic computer skills, including proficiency in hospitality software.
Estimated Salary Range
$40,000 - $55,000 per year, depending on experience and qualifications.
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