Customer Service Representative

1 week ago


Lawrence, Kansas, United States Earth Fare Full time
Job Description

We are seeking a highly motivated and detail-oriented individual to join our front desk team as a Night Auditor. In this role, you will be responsible for managing the front desk operations, ensuring efficient and effective service delivery, and maintaining accurate records of guest interactions.

Key Responsibilities
  • Manage the front desk, handling guest check-ins, check-outs, and other transactions.
  • Process payments, handle cash banks, and maintain accurate records of financial transactions.
  • Respond to guest inquiries, resolve issues, and provide informed recommendations on hotel amenities and local attractions.
  • Collaborate with other departments to ensure seamless guest experiences, including arranging services and amenities as requested.
  • Stay up-to-date on hotel policies, procedures, and local attractions to provide informed responses to guest inquiries.

Qualifications
  • High school diploma or equivalent required; hotel front desk experience preferred.
  • Excellent communication and interpersonal skills, with ability to work effectively with guests and colleagues.
  • Ability to work evenings, weekends, and holidays, including overnight shifts.
  • Basic computer skills, including proficiency in hospitality software.

Estimated Salary Range
$40,000 - $55,000 per year, depending on experience and qualifications.

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