Front Desk Agent

1 month ago


Lawrence, United States Eldridge Hotel Full time
The Eldridge Hotel - Front Desk AgentWeekend and Holidays

Are you a highly skilled and motivated individual with a passion for providing excellent customer service? Do you have experience in the hotel industry? If so, we have an immediate opening for a Front Desk Agent at The Eldridge Hotel in Lawrence, KS.

The Eldridge Hotel has been a historic landmark in Lawrence since its founding in 1855. As a Front Desk Agent, you will be the first point of contact for our guests, managing all aspects of their accommodation. You will play a crucial role in creating a pleasant and memorable stay for our guests.

Responsibilities:
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collecting necessary information
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Work with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Skills:
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Excellent customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
The Eldridge Hotel offers a competitive starting salary of $13 per hour, with opportunities for growth and advancement. In addition, we offer the following benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401k matching
  • Employee discounts


If you are a dynamic individual who thrives in a fast-paced and fun-loving environment, we would love to hear from you. Join our team at The Eldridge Hotel and be part of our rich history in Lawrence

Location: 701 Massachusetts St, Lawrence, KS, 66044

To apply, please submit your resume and cover letter to our website or email us.
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