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Customer Service Representative

1 month ago

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At St. Louis Acura, we're seeking a highly motivated and enthusiastic Service Receptionist to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include greeting and assisting customers with scheduling service appointments, answering and forwarding incoming phone calls, and providing estimates and quotes. You will also be responsible for making outbound phone calls to customers about upcoming services and ensuring that every customer has a positive experience. To be successful in this role, you must possess excellent communication and interpersonal skills, be able to work well under pressure, and have a strong work ethic. If you're a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Greet and assist customers with scheduling service appointments.
  • Answer and forward incoming phone calls to the correct department.
  • Assist customers with service quotes and providing estimates.
  • Making outbound phone calls to customers about upcoming services.
  • Providing excellent customer service to all customers.
Qualifications:
  • Enthusiastic with high energy throughout the workday.
  • Outgoing and friendly.
  • Quality customer service skills.
  • Strong interpersonal and communications, in-person and over the phone.
  • Capable of learning and using Microsoft Office.
  • Persistent, competitive and good work ethic.
  • Focuses on the customer's needs to enhance their experience.
Benefits:
  • Generous benefit package that includes medical, dental, vision, company-paid life and disability insurance offered after only 30 days of employment.
  • A great hourly rate plus commission.
  • 401(k) with company match with 100% vesting immediately, 60 hours of paid time off and holiday pay after only 90 days of employment.
  • Fun and friendly environment that promotes hiring from within for growth opportunities.