Customer Service Representative

1 month ago


Ballwin, Missouri, United States RANSON & ASSOCIATES, LLC Full time
Job Overview

Ranson & Associates, LLC is seeking a highly skilled Licensed Agency Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for delivering personalized and professional customer service, addressing inquiries, and enhancing customer satisfaction.

Key Responsibilities
  • Deliver exceptional customer service by building and maintaining strong relationships with clients.
  • Efficiently address inquiries related to coverage, billing, claims, and products, ensuring adherence to agency protocols and best practices.
  • Implement best practices to enhance customer satisfaction, including Personal and Commercial Insurance Reviews, rate adjustments, and claims management.
  • Process changes to existing accounts and policies with precision and efficiency.
  • Serve as a key liaison between customers, the agency, and various business partners.
  • Guide customers through the claims process by connecting them with the appropriate Claims Department resources and ensuring their needs are met.
  • Coordinate and schedule appointments with both current and prospective clients.
Requirements
  • Active Property & Casualty license
  • Demonstrated experience in agency customer service
  • Exceptional communication skills
  • Proficiency in PC software applications, including Excel, Office Suite, CRM systems, etc.

We offer a competitive salary, paid time off, profit sharing, and opportunities for advancement and training & development.



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