Audio-Visual Technology Lead

5 days ago


Merced, California, United States University of California Full time
About the Role

The University of California, Merced is seeking a highly skilled Audio-Visual Technology Lead to join our team. As a key member of our IT department, you will be responsible for overseeing the audiovisual support services for the campus, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Manage the audiovisual support team, including setting goals, performance management, scheduling, professional development, and job assignments.
  • Oversee daily operational support of audiovisual equipment, including ticket management, customer service, triage, and escalation.
  • Develop and implement training programs, internal processes, inventory management, supply monitoring, and public documentation.
  • Serve as the highest escalation tier for audiovisual incidents.
  • Manage vendor relations for operations, including services, RMAs/warranties, and supply orders.
  • Advise management on campus strategy around audiovisual offerings, support, upgrades, and solutions.
Requirements
  • Bachelor's degree in a related field or equivalent experience/training.
  • 3+ years of progressively responsible experience in audiovisual technology or a related field.
  • Thorough knowledge of desktop and business/technical support systems, including working knowledge of microcomputer and workstation hardware, operating systems, and network hardware and software.
  • Experience with a wide range of application software packages.
  • Working knowledge of IT-related products and services.
  • General knowledge of other areas of IT.
  • Demonstrated ability to oversee and develop tools to aid day-to-day operations and functions.
  • Experience in supervision and management of students and other employees in a university environment.
  • Requires independent judgment and strong organization and communication skills and customer service focus.
  • Ability to use diplomacy when dealing with location officials, medical professionals, professors, or managers.
  • Ability to correctly diagnose problems and determine the source of the problem (hardware, operating system, or software).
  • Thorough knowledge of supervisory and leadership techniques in managing staff.
  • Excellent oral and written communication skills.
  • Extron Essentials certification or equivalent (preferred).
  • AV manufacturer-specific certifications (preferred).
About the University

The University of California, Merced is a public research university located in the heart of California's San Joaquin Valley. We are committed to providing a world-class education and conducting cutting-edge research that addresses the needs of our community and the world.

What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and paid time off. We also provide opportunities for professional development and growth, as well as a dynamic and inclusive work environment.



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