Housing Resource Coordinator

4 weeks ago

Hilo, Hawaii, United States Disaster Services Full time
Job Title: Housing Resource Coordinator - Disaster Recovery Specialist

Job Summary: We are seeking a highly motivated and organized Housing Resource Coordinator to join our team at Disaster Services Corp SVDP USA. The successful candidate will play a key role in aiding recovery efforts for residents affected by disasters in designated areas through the federally funded Disaster Case Management Program in Maui, HI.

Key Responsibilities:

* Seek and establish working relationships with corporate donors, foundations, referral agencies, and other sources to acquire construction materials, home repair supplies, appliances, and home goods, and various services and utilities.
* Monitor the procurement and coordination of needed resources identified by case managers and construction analysts.
* Maintain a database of available resources for survivors in the disaster area in partnership with the joint Resources organized by the disaster long-term recovery groups (LTRGs).
* Ensure case managers are provided with proper referrals to service providers to resolve client unmet needs.
* Monitor the status of home repair and construction projects needing volunteers and materials.
* Coordinate volunteer requests with the Volunteer Coordinator for skilled labor to complete home repairs from case managers and constructions analysts with LTRGs.
* Ensure the equitable distribution of available resources to fulfill unmet needs of case management clients.

Requirements:

* Successfully complete background check and any additional screening as required by DSC.
* Consistently available to work a flexible schedule.
* Maintain ethical conduct in accordance with organizational policy.
* Conduct business in a manner consistent with the mission, values, and policies of the organization.
* Protect client information, only sharing confidential/personal information as evidenced by a signed client release form.
* Exercise composed demeanor for effectively resolving conflicts in sensitive situations.
* Collaborate professionally with colleagues, clients, volunteers, partner agencies, vendors.
* Demonstrate proficiency in Microsoft Office (Word, Excel, Outlook) and willing to learn new and/or customized software programs, must be computer proficient.
* Knowledgeable about materials and skills required by residential construction trades.
* History of project management experience is a plus.
* Exhibit strong communications and interpersonal skills.
* Experienced at assigning, guiding, and monitoring volunteer teams.
* Build and nurture relations with donors, vendors, and other organizations.
* Professionally organized and prepared to attend meetings and briefings and to present reports and conduct conversations with DCMP staff and external partners, both virtually & in-person.
* Uphold confidentiality with financial and personal information.
* Possess no personal or professional conflicts of interest with organization goals and objectives.
* Express empathy, compassion, respect, and sensitivity for individuals, families, and communities.
* Aware of and sensitive to the disaster impacts on the community, families, and individuals.
* Culturally aware and literate relative to the populations served.
* Committed to providing equitable service.
* Develop and maintain appropriate client service boundaries.
* Good self-awareness.
* Assist DCMs and CCAs providing their clients with home repair materials, volunteers, and accessories that help survivors return to living in their homes.
* Monitor accurate records of material and volunteers applied to each project using the Client number supplied by the DCM and/or CM/CCA's in DART.
* Coordinate the efforts of volunteers, contractors with donated materials in order to complete multiple projects in a timely manner.
* Cultivate effective relationships with partner agencies, vendors, and suppliers of donated building materials applicable to home rebuilds.
* Work with materials and volunteer coordinator to orient volunteers to project expectations and assign specific jobs according to their skills and abilities.
* Other duties as assigned by Regional Program Manager or Chief Programs Officer which may include duties outside this job description

Working Conditions:

* Must have a valid driver's license and consistent access to a registered, insured, and reliable vehicle to travel within the service area to fulfill the requirements of the position. Substantiated mileage is reimbursable. Mileage is reimbursable at the Volunteer Florida Travel rate.
* Constant interaction with internal and external third parties for the purpose of collecting and distributing information.
* The position is hybrid, in-person and remote work. The expectation is to visit survivors, Long Term Recovery Groups, and other organizations in person with time spent in the office and time working from home.
* Health/Dental/Vision/LTD/Life insurance paid by employer for the employee. Dependent insurance available to be paid by employee. PTO and Paid Holidays. Retirement Plan available.

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