Customer Success Onboarding Manager

3 weeks ago

New York, New York, United States Sigma Computing Full time
About the Role

We are seeking a highly skilled Customer Success Onboarding Manager to join our team at Sigma Computing. As a key member of our customer success team, you will be responsible for guiding new customers through the onboarding process, ensuring they achieve their desired outcomes and become successful users of our cloud analytics and business intelligence tool.

Key Responsibilities
  • Drive Customer Onboarding: Develop and execute onboarding plans to ensure new customers achieve their desired outcomes and become self-sufficient users of our platform.
  • Tailor Onboarding Experiences: Customize onboarding experiences to meet the unique needs and skill levels of each customer.
  • Provide Expert Guidance: Offer expert guidance and training to customers on best practices for using our platform, including data modeling, data shaping, and performance optimization.
  • Define Onboarding Pathways: Collaborate with customers to define clear onboarding pathways that align with their business goals and objectives.
  • Manage Customer Milestones: Oversee key customer milestones, including sales handoff, initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to customer success.
  • Optimize Onboarding Processes: Create feedback loops with product, support, and sales teams to optimize onboarding processes and improve customer outcomes.
  • Raise Risks and Blockers: Identify and raise risks and blockers that may impact onboarding success and work with cross-functional teams to resolve them.
Requirements
  • 7+ Years of Experience: Minimum 7 years of experience in data warehousing, data analytics, or business intelligence.
  • BI Development Experience: At least 3 years of hands-on experience in BI development, using major business intelligence tools, in a technical role.
  • Clear Communication: Clear and concise communication style, with the ability to explain complex technical issues in simple terms.
  • Customer Relationship Skills: Strong customer relationship skills, with the ability to build trust and rapport with customers.
  • Hands-on Experience: Hands-on experience implementing and troubleshooting production business intelligence solutions, using major front-end BI tools.
  • Data Warehouse Experience: Experience with cloud data warehouses, preferably Snowflake, Databricks, Redshift, or BigQuery.
  • SQL Proficiency: Strong SQL proficiency, with experience with dimensional data models and data shaping techniques.
  • Methodologies: Familiarity with methodologies for creating BI solutions that are robust, reusable, and easy to understand and maintain.
Preferred Qualifications
  • SaaS Experience: Experience working in a SaaS company or with cloud architectures.
  • Common BI Usage Patterns: Familiarity with common BI usage patterns, performance optimization, and data analytics business use cases.
  • ETL Experience: Experience with ETL tools and processes.
  • JavaScript and Web Development: Familiarity with JavaScript and web development.
  • Security: Experience with security, including SSO, team organization, and row-level security.

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