Customer Success Manager

6 days ago

New York, New York, United States Lightricks Full time
{"title": "Customer Success Manager", "description": "Unlock Customer Potential

Lightricks, a pioneer in AI-first technology, is revolutionizing the creative industry. As a Customer Success Manager, you will play a pivotal role in driving customer satisfaction, retention, and growth for LTX Studio. Your expertise will ensure our customers achieve their desired outcomes while maximizing the value they derive from our innovative platform.

Key Responsibilities
  • Customer Onboarding: Lead the onboarding process for new customers, ensuring a seamless transition to LTX Studio.
  • Customer Relationship Management: Build and maintain strong, long-lasting customer relationships by understanding their business goals and challenges.
  • Customer Training and Support: Provide training and support to customers, ensuring they are well-equipped to utilize LTX Studio's full capabilities.
  • Creative Strategy: Develop tailored creative strategies to help customers achieve their goals, provide expert guidance, and showcase the platform's full potential.
  • Proactive Engagement: Regularly engage with customers to understand their needs, gather feedback, and identify opportunities for upselling and cross-selling.
  • Customer Advocacy: Act as the voice of the customer within LTX Studio, advocating for their needs and collaborating with internal teams to drive product improvements.
  • Success Metrics: Develop and track key success metrics to measure customer satisfaction, retention, and overall success.
  • Issue Resolution: Proactively identify and resolve customer issues and concerns, ensuring a high level of customer satisfaction.
Requirements
  • Minimum 5 years of experience in a customer success, account management, creative strategy, or related role, preferably in the Media & Entertainment industry.
  • Proven track record of driving customer satisfaction, retention, and growth.
  • Strong understanding of software solutions and their application in the Media & Entertainment industry, and demonstrated ability to quickly ramp up to speed on new creative software products & tools.
  • Excellent communication and interpersonal skills.
  • Highly organized and detail-oriented, with the ability to manage multiple customer accounts simultaneously.
  • Proactive problem-solving skills and the ability to think strategically.
What We Offer
  • Competitive salary range: $70,000 to $135,000.
  • Stock options.
  • Health/dental/vision with majority of premiums paid by the company.
  • 401k with company match.
  • $3,000 per year provided for lunch.
  • $1,000 Yearly Learning, Development, and Wellness budget.
  • Work from home stipend.
  • 21 Days of PTO.
  • Birthdays off Take a free day off during your birthday month to celebrate.
  • Talented teammates and a strong work culture, supporting a healthy work-life balance.
", "lang_code": "en"}

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