Customer Success Onboarding Manager

2 weeks ago

New York, New York, United States Sigma Computing Full time
Job Summary

We are seeking a highly skilled Customer Success Onboarding Manager to join our team at Sigma Computing. As a key member of our customer success team, you will be responsible for guiding new customers through the onboarding process, ensuring a seamless transition to our cloud analytics and business intelligence platform.

Key Responsibilities
  • Drive Customer Onboarding: Develop and execute onboarding plans to ensure new customers achieve their desired outcomes with Sigma Computing.
  • Provide Expert Guidance: Offer technical expertise and support to customers, helping them to navigate our platform and overcome any challenges they may face.
  • Collaborate with Cross-Functional Teams: Work closely with sales, customer success, and product teams to ensure a cohesive and effective onboarding experience.
  • Identify and Mitigate Risks: Proactively identify potential onboarding roadblocks and develop strategies to mitigate them, ensuring a smooth and successful onboarding process.
  • Document Best Practices: Develop and maintain documentation on best practices for onboarding, sharing knowledge and expertise with the team.
Requirements
  • 7+ Years of Experience: In data warehousing, data analytics, or business intelligence, with a strong background in technical roles.
  • Technical Expertise: Proficiency in cloud data warehouses, business intelligence tools, and data modeling techniques.
  • Excellent Communication Skills: Ability to explain complex technical concepts in a clear and concise manner, adapting to the knowledge level of the customer.
  • Customer-Focused: Strong customer relationship skills, with a focus on delivering exceptional customer experiences.
What We Offer
  • Competitive Compensation: Salary range $105,000 - $150,000 annually, with opportunities for variable pay and stock options.
  • Comprehensive Benefits Package: Including health benefits, flexible time off, and commuter benefits.
  • Equity and Stock Options: Opportunities for growth and ownership in a rapidly expanding company.

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