Customer Service Representative

2 weeks ago


Rockland, Massachusetts, United States D.H. Pace Company, Inc. Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative at D.H. Pace Company, Inc.

This is an excellent entry-level opportunity for individuals who are passionate about delivering exceptional customer service and are eager to learn and grow with our company.

Key Responsibilities
  • Triage incoming calls and emails from customers, providing timely and effective solutions to their queries and concerns.
  • Work closely with customers to understand their needs and schedule the appropriate service, ensuring a seamless experience.
  • Promote all products and services, highlighting their benefits and features to customers.
  • Gather information from customers to ensure accuracy for our technicians, ensuring that the right person is dispatched to resolve the issue.
  • Represent the company in a professional manner, demonstrating excellent verbal and written communication skills.
  • Maintain a positive attitude towards customers, regardless of the circumstances, and provide a high level of customer satisfaction.
  • Perform other responsibilities as assigned by management.
Requirements
  • High school diploma or equivalent required.
  • Two years of customer service experience, preferably in a service environment.
  • Ability to work independently with minimal supervision.
  • Ability to work in a fast-paced environment, with the ability to re-prioritize tasks as needed.
  • Excellent verbal and written communication skills.
  • Proficiency with technical applications, including Microsoft Office Suites.
Why Join Us?

D.H. Pace Company, Inc. is a leading distributor, constructor, and service organization offering a complete range of door and door-related products and commercial security products. We offer a competitive compensation package, including medical, dental, and vision options, paid time off, and a 401(k) retirement plan. We also provide opportunities for advancement and promotions, making us an excellent choice for individuals looking to grow their careers.

Successful completion of references, employment verifications, background checks, and drug screens are required in advance of hire.



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