Operations Manager
4 weeks ago
**Job Summary**
Mr. Handyman, a leading provider of home maintenance and repair services, is seeking an experienced Operations Manager to oversee the daily operations of our business. As a key member of our team, you will be responsible for handling service requests and customer complaints, managing the daily schedule, and helping to grow the business.
**Responsibilities**
- Receive and respond to customer inquiries and complaints in a professional and courteous manner
- Schedule services and dispatch technicians to ensure timely and efficient service delivery
- Perform marketing functions to sell additional work and earn business
- Manage both residential and commercial business
- Help in the hiring of field technicians
- Perform administrative functions, including data entry, payment processing, and supply inventory
- Oversee the maintenance of company vehicles
**Requirements**
- At least 1 year of previous operations management experience
- Customer service and sales experience preferred
- Strong written and verbal communication skills
- Computer literate, with working knowledge of word processing, business software, and spreadsheet applications
- Detail-oriented and able to work independently
**What We Offer**
- Competitive pay and benefits
- Bonuses available
**About Us**
Mr. Handyman is a franchisee of Mr. Handyman International LLC, a leading provider of home maintenance and repair services. We are committed to providing exceptional customer service and building strong relationships with our clients.
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