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Assistant Manager

2 months ago

Deer Park New York, United States Express Full time
About Express

Express is a leading fashion retailer that offers a wide range of stylish and high-quality clothing and accessories for men and women. Our mission is to provide our customers with an exceptional shopping experience, offering the latest fashion trends, excellent customer service, and a unique shopping environment.

Job Summary

We are seeking an experienced and motivated Assistant Manager to join our team at Express. As an Assistant Manager, you will play a key role in driving sales, improving customer satisfaction, and maintaining a positive and productive work environment.

Key Responsibilities
  • Assist the Store Manager in supervising store operations, recruiting, management, training, and sales functions.
  • Drive productivity and compliance with company policies.
  • Create a great in-store shopping experience for our customers.
  • Coach, teach, and train Sales Associates for effective job performance.
  • Partner with the Store Manager to identify high-performing Sales Associates and assist in their growth.
  • May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.
  • Support the Store Manager's analysis of the business and help to execute and communicate clear action plans to optimize results.
  • Assist in overseeing all aspects of daily store operations.
  • Execute action plans to optimize results.
  • Ensure sales floor coverage to meet customer expectations.
  • Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
  • Maintain adherence to Company Policies and ensure the safety of associates and customers.
  • Manage the execution of the store strategy to achieve performance goals.
  • Optimize sales/operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives.
  • Support a store environment focused on consistently delivering a great in-store experience.
  • Lead by example in creating a culture of proactive customer engagement to exceed customer expectations.
  • Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs.
  • Resolve any customer complaints, determining the source of issues and taking initiative to identify and resolve them.
  • Act as the customer experience leader, accountable for results of the customer experience and creating action plans to improve performance.
  • Create a positive in-store experience through visual standards.
Requirements
  • High School or Equivalent
  • 1-3 years of relevant job experience
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Meets defined availability criteria, including nights, weekends, and non-business hours
  • Meets physical requirements
  • Critical Skills & Attributes
  • Previous retail experience preferred
  • Proven ability to drive sales results
  • Strong communication skills
  • Minimum of two years relevant experience
  • Prior sales management experience
Benefits and Compensation

Express offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, pharmacy, dental, and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.