Customer Service Specialist

1 week ago

New York, New York, United States SGD Pharma Packaging Inc Full time
Job Overview

The Customer Service Specialist plays a pivotal role in managing a diverse portfolio of clients within the pharmaceutical packaging sector.

This position requires working in a dynamic, multicultural environment, reporting directly to the Customer Service Manager.

The responsibilities include overseeing customer orders through an SAP system, coordinating production schedules with manufacturing facilities across Europe and Asia, and managing delivery timelines with logistics partners. Additionally, the role involves updating forecasts and providing support to Sales Managers for specific client accounts.

Establishing strong relationships and maintaining clear communication with clients are essential aspects of this role.

Key Responsibilities

  • Oversee all order processing and logistics communication for assigned clients.
  • Set up and manage client accounts in SAP, including new customer entries, pricing structures, and reference lists.
  • Maintain comprehensive administrative records, including orders, documentation, and purchase order statuses.

Purchase Order Management:

  • Review and process all purchase orders for accuracy.
  • Ensure effective communication with clients regarding standard inquiries.
  • Coordinate with the planning department for order validation.
  • Track shipments in collaboration with logistics teams and partners.

Forecasting and Sales Support:

  • Regularly update forecasting tools to maintain accurate data.
  • Assist in sales activities, including sample requests and new product developments.
  • Manage late payment reminders and maintain tracking documentation.
  • Oversee inventory control in local warehouses as necessary.

Qualifications

  • A minimum of 2 years of trade school or a university degree in a relevant field.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team-oriented, organized, and detail-focused environment.
  • Experience in a multicultural and multilingual setting is advantageous.

Experience Requirements:

  • At least 3 years of experience in a similar role, preferably within the pharmaceutical or packaging industry.
  • Proficiency in Spanish and French is required.

Technical Skills:

  • Proficient in IT tools, including ERP systems, forecasting software, and the Microsoft Office suite. Experience with SAP is a plus.

  • Customer Service Representative

    3 days ago

    New York, New York, United States Customer Service Open House Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...

  • Customer Service Specialist

    1 week ago

    New York, New York, United States Foothills Bank Full time

    About The PositionJoin Foothills Bank, a company dedicated to community support and employee well-being. We are looking for a skilled Customer Service Specialist to enhance our team.This role is perfect for those seeking a professional career in the financial sector, offering competitive benefits and opportunities for growth. Our comprehensive training...

  • Customer Service Specialist

    1 week ago

    New York, New York, United States Staffing Now Full time

    About the RoleWe are seeking a skilled Customer Service Specialist to join our team at Staffing Now. As a key member of our staff, you will be responsible for providing exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesProcess sales orders,...

  • Customer Service Specialist

    2 weeks ago

    New York, New York, United States Lasante Health Full time

    Job OverviewLaSante Health Center is seeking a dedicated Customer Service Specialist to enhance our team. The ideal candidate will possess outstanding communication abilities and a commitment to delivering exceptional service to ensure patient satisfaction.Key Responsibilities:Handling incoming calls professionally while accommodating patients' language...

  • Customer Service Specialist

    1 week ago

    New York, New York, United States ATD Technology LLC Full time

    Position OverviewWe are seeking a dedicated Customer Service Specialist to join our team at ATD Technology, LLC. This role is essential in providing exceptional support to our clients and ensuring a seamless experience for all customers.Key Responsibilities:Manage appointment scheduling and conduct reminder calls to clients.Facilitate the booking and...

  • Bra Specialist

    3 days ago

    New York, New York, United States Adore Me Retail Inc Full time

    About the Bra Specialist PositionWe are seeking a highly skilled Bra Specialist to provide exceptional customer service and drive sales growth for Adore Me Retail Inc.Candidates with strong communication skills and a passion for delivering outstanding customer experiences will excel in this role.The ideal candidate will be able to identify customer needs,...

  • Customer Service Specialist II

    2 weeks ago

    New York, New York, United States NYC Health Hospitals Full time

    About NYC Health + HospitalsNYC Health + Hospitals is dedicated to delivering exceptional healthcare services to the diverse communities of New York City. Our organization encompasses a wide range of healthcare programs, including Medicaid Managed Care, Medicare, and various other health initiatives aimed at improving the well-being of our residents.Position...

  • Customer Service Specialist II

    1 week ago

    New York, New York, United States NYC Health Hospitals Full time

    About NYC Health + HospitalsNYC Health + Hospitals is dedicated to delivering exceptional healthcare services to the diverse communities of New York City. Our extensive range of offerings includes various health plans such as Medicaid Managed Care, Medicare, and Child Health Plus, among others. As a key player in the public health sector, we pride ourselves...

  • Customer Service Retail Specialist

    2 weeks ago

    New York, New York, United States SWIFT POOLS INC Full time

    Job OverviewSwift Pools Inc. is in search of a customer service retail specialist for the upcoming summer season. This role offers an exciting opportunity to engage with customers in the swimming pool sector, handling transactions, addressing inquiries, and performing water quality assessments at our specialized facility.At Swift Pools Inc., we foster a...

  • Customer Service Operations Specialist

    1 week ago

    New York, New York, United States Vaco Full time

    Job SummaryVaco is seeking a highly organized and detail-oriented Customer Service Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and stakeholders.Key ResponsibilitiesLogistics and Operations: Coordinate with our events team to...

  • Customer Service and Reservations Specialist

    2 weeks ago

    New York, New York, United States Ocean Casino Resort Full time

    Job OverviewThe Customer Service and Reservations Specialist plays a crucial role in delivering an exceptional experience for guests at Ocean Casino Resort by effectively communicating the various offerings and services available.Key ResponsibilitiesManage incoming calls in a dynamic environment, addressing a range of inquiries from account details to...

  • Cashier - Customer Service Specialist

    2 weeks ago

    New York, New York, United States Panera Bread Full time

    Location: Various locationsCategory: Restaurant Team MembersJob ID: JR JOB DESCRIPTIONCashier - Customer Service SpecialistA fresh approach to work.When you become a part of Panera LLC as a Restaurant Team Member Cashier, you embrace our belief that food should not only be delicious but also beneficial for your well-being. You will play a vital role in...

  • Customer Service and Reservations Specialist

    2 weeks ago

    New York, New York, United States Ocean Casino Resort Full time

    Job OverviewThe Customer Service and Reservations Specialist plays a crucial role in delivering an exceptional experience for guests at Ocean Casino Resort by effectively communicating the range of products and services available.Key ResponsibilitiesManaging incoming calls in a dynamic environment, addressing inquiries that vary from account details to...

  • Customer Service and Reservations Specialist

    1 week ago

    New York, New York, United States Ocean Casino Resort Full time

    Job OverviewThe Customer Service and Reservations Specialist plays a vital role in delivering exceptional service to clients by effectively communicating the offerings of Ocean Casino Resort.Key ResponsibilitiesManage incoming calls in a dynamic environment, addressing a variety of inquiries from account questions to intricate reservations for...

  • Customer Service and Reservations Specialist

    1 week ago

    New York, New York, United States Ocean Casino Resort Full time

    The Customer Service and Reservations Specialist plays a crucial role in delivering an exceptional experience to customers by clearly communicating the offerings of Ocean Casino Resort. Key Responsibilities Managing incoming calls in a dynamic environment, addressing inquiries ranging from account details to intricate reservations for accommodations, dining,...

  • Customer Service Specialist

    2 weeks ago

    New York, New York, United States Ocean Casino Resort Full time

    Overview of the PositionThe Customer Service Specialist for Reservations plays a crucial role in providing customers with comprehensive information regarding the offerings of Ocean Casino Resort.Key ResponsibilitiesManaging incoming calls in a skill-oriented environment addressing account questions, hotel bookings, dining reservations, and event...

  • Customer Service Specialist

    2 weeks ago

    New York, New York, United States Veterinary Emergency Group Full time

    Customer Service Specialist - Emergency Veterinary Servicesat Veterinary Emergency GroupABOUT USVeterinary Emergency Group (VEG) is a dynamic and expanding emergency veterinary service provider with locations nationwide. Our core mission is to assist both people and their pets during critical times. We are transforming emergency veterinary care with a focus...

  • Customer Service Retail Specialist

    2 weeks ago

    New York, New York, United States MGM Resorts International Full time

    At MGM Resorts International, we are dedicated to creating memorable experiences for our guests. Join us in our mission: To entertain the human race. POSITION OVERVIEW: As a Customer Service Retail Specialist, your main responsibility will be to deliver outstanding service, uphold brand integrity, and guarantee a pleasant shopping atmosphere. By engaging...

  • Customer Service Specialist II

    2 weeks ago

    New York, New York, United States NYC Health Hospitals Full time

    About NYC Health + HospitalsNYC Health + Hospitals is dedicated to delivering exceptional healthcare services to the diverse communities of New York City. Our extensive network encompasses a wide range of health plans, including Medicaid Managed Care, Medicare, and more, ensuring that our members receive the care they need to lead healthy lives.Position...

  • Customer Service Representative

    1 week ago

    New York, New York, United States Westgate Resorts USA Full time

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Westgate Resorts USA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, handling inquiries, resolving customer complaints, and ensuring customer satisfaction.About Our...