Current jobs related to Customer Service and Reservations Specialist - New York, New York - Ocean Casino Resort


  • New York, New York, United States Ten Group Full time

    Job OverviewWe are seeking a highly skilled and experienced Dining Reservations Specialist to join our team at Ten Group. As a key member of our Dining team, you will be responsible for delivering exceptional customer service and ensuring that our members receive the highest level of service when it comes to dining reservations.Key ResponsibilitiesTake...


  • New York, New York, United States Customer Service Open House Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Counter Service Representative. As a key member of our service team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesTake food orders and serve food over the counter in a...

  • Reservations Agent

    1 month ago


    New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and organized Reservations Agent to join our team at The Ned NoMad. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key...


  • New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled Reservations Agent to join our team at The Ned NoMad. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, managing room inventory, and making accurate reservations in our property management system.Key Responsibilities:Answering...


  • New York, New York, United States The Line and Saguaro Hotels Full time

    Job Title: Reservations AgentWe are seeking a highly skilled Reservations Agent to join our team at The Ned NoMad. As a Reservations Agent, you will be responsible for answering all incoming calls in a prompt, professional, and efficient manner. You will provide personalized assistance to guests, including addressing their needs, preferences, and special...


  • New York, New York, United States Cipriani Full time

    POSITION OVERVIEW: We are in search of a detail-oriented and customer-centric individual to become a part of our team as a Reservations Agent. This role is vital in facilitating front desk operations by ensuring that hotel room bookings are executed with precision while delivering an exceptional experience for our guests. The Reservations Agent is tasked...


  • New York, New York, United States SVH Travel Full time

    Hotel Reservation AgentAt SVH Travel, we are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team.Key Responsibilities:Manage hotel room reservations through various channels, ensuring accuracy and efficiency.Provide guests with information about hotel services, amenities, and policies, exceeding their expectations.Process...


  • New York, New York, United States Marriott Hotels Full time

    Explore New Opportunities with Marriott HotelsAre you ready to elevate your day-to-day to an adventure? Marriott Hotels is offering a unique opportunity to join their team as a Reservations Services Coordinator - Executive. With over 6,000 properties globally, Marriott has a wide range of opportunities for career growth and development. As a Reservations...


  • New York, New York, United States SVH Travel Full time

    Hotel Reservation AgentWe are seeking a detail-oriented and customer-focused Hotel Reservation Agent to assist guests with booking hotel rooms, answering inquiries, and providing exceptional customer service.Key Responsibilities:Manage hotel room reservations through various channels, ensuring accuracy and efficiency.Provide information about hotel services,...


  • New York, New York, United States SVH Travel Full time

    Hotel Reservation AgentAt SVH Travel, we are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team.Key Responsibilities:Manage hotel room reservations through various channels, ensuring accuracy and efficiency.Provide guests with information about hotel services, amenities, and policies, exceeding their expectations.Process...


  • New York, New York, United States Marriott Hotels Full time

    Unlock Your Potential at Marriott HotelsAre you ready to take your career to the next level? Marriott Hotels is seeking a talented Reservations Services Coordinator to join our team.As a Reservations Services Coordinator, you will be responsible for providing exceptional customer service to our guests, ensuring seamless reservations and check-in processes....


  • New York, New York, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Reservations Services Coordinator to join our team. As a key member of our reservations team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.Key ResponsibilitiesProcess reservation requests, changes, and cancellations in a timely and efficient...


  • New York, New York, United States Ten Group Full time

    About the RoleWe are seeking a highly skilled and passionate Dining Reservations Specialist to join our team at Ten Group. As a key member of our Dining team, you will be responsible for delivering exceptional customer service and exceeding member expectations in the luxury dining space.Key ResponsibilitiesWork closely with members to understand their dining...


  • New York, New York, United States Ocean Casino Resort Full time

    Job SummaryWe are seeking a highly skilled Reservations/Call Center Representative to join our team at Ocean Casino Resort. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and making reservations for our hotel, dining, and entertainment services.Key...


  • New York, New York, United States Hostelling International USA Full time

    Job Title: Reservations AssociateWe are seeking a highly skilled and customer-focused Reservations Associate to join our team at Hostelling International USA. As a key member of our reservations team, you will be responsible for providing exceptional customer service, processing reservations, and ensuring a seamless booking experience for our guests.Key...


  • New York, New York, United States The Ned NoMad Full time

    Job Title: Reservations AgentWe are seeking a highly skilled and organized Reservations Agent to join our team at The Ned NoMad. As a key member of our front office team, you will be responsible for managing room inventory, making accurate reservations, and providing exceptional customer service to our guests.Key Responsibilities:Manage room inventory and...


  • New York, New York, United States The Ned Full time

    Job Title: Reservations AgentJob Summary:The Ned NoMad is seeking a highly skilled and organized Reservations Agent to join our team. As a key member of our Front Office team, you will be responsible for managing room inventory, making accurate reservations, and providing exceptional customer service to our guests.Key Responsibilities:Manage room inventory...


  • New York, New York, United States Scarpetta Full time

    Job Summary:We are seeking a skilled Reservationist to provide exceptional customer service and manage reservations for our guests at Scarpetta. As a key member of our team, you will be responsible for answering guest phone calls, providing information on our restaurant brands, and making reservations with a high level of accuracy and attention to detail.Key...


  • New York, New York, United States The Pod Hotels Full time

    Job OverviewWe are seeking a highly skilled Reservations Agent to join our team at The Pod Hotels. As a key member of our reservations team, you will be responsible for ensuring seamless guest experiences from initial inquiry to check-out.Key ResponsibilitiesManage and coordinate all reservation transactions, ensuring accuracy and efficiency.Provide...


  • New York, New York, United States Estiatorio Milos Full time

    Job SummaryWe are seeking a highly skilled and organized Reservationist to join our team at Estiatorio Milos. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service and ensuring seamless reservation experiences.Key ResponsibilitiesManage incoming guest queries and reservation requests via multiple...

Customer Service and Reservations Specialist

2 months ago


New York, New York, United States Ocean Casino Resort Full time
Job Overview

The Customer Service and Reservations Specialist plays a vital role in delivering exceptional service to clients by effectively communicating the offerings of Ocean Casino Resort.

Key Responsibilities

  • Manage incoming calls in a dynamic environment, addressing a variety of inquiries from account questions to intricate reservations for accommodations, dining, events, and entertainment.
  • Respond to customer email inquiries using established guidelines and professional language.
  • Lead conversations while actively listening to customer needs and preferences.
  • Ensure customer requests for reservations and services are fulfilled and confirmed in accordance with management protocols.
  • Identify and leverage up-sell opportunities, while also cross-selling alternative options when specific requests cannot be accommodated.
  • Maintain a positive representation of Ocean Casino Resort during all customer interactions.
  • Escalate complex issues to Call Center Supervisors as necessary.
  • Provide valuable feedback to Call Center Supervisors based on customer interactions to enhance processes and service offerings.
  • Perform additional related duties as assigned.

Essential Skills

  • Ability to manage a high volume of customer interactions with professionalism and composure in a fast-paced, sales-driven environment.
  • Capability to remain seated for extended periods while performing repetitive tasks, including data entry and prolonged computer use.
  • Flexibility in scheduling to accommodate varying call volumes, including potential weekend and holiday shifts.

Qualifications

  • A minimum of one year of relevant experience in an inbound contact center.
  • Proficient computer skills beyond basic typing, with a solid understanding of telephone etiquette.
  • Familiarity with property management and reservation systems, as well as proficiency in Microsoft Office applications, is advantageous.
  • Strong verbal communication abilities.
  • Experience in a sales-oriented inbound call environment is preferred.
  • Background in handling reservations or experience in the hospitality sector is a plus.
  • Proficient communication skills in English are required.

Perks

  • Complimentary meal during shifts.
  • Opportunities for training and professional development.