Technology Solutions Specialist

2 weeks ago


Memphis, Tennessee, United States Best Buy Full time
Job Summary

We are seeking a highly skilled and passionate individual to join our team as a Geek Squad Advanced Repair Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences by identifying and resolving technology-related issues.

Key Responsibilities
  • Build strong relationships with customers by actively listening to their needs and providing personalized solutions.
  • Diagnose and troubleshoot technology issues using specialized software and tools.
  • Partner with other team members to ensure accurate documentation of customer requests and repairs.
  • Establish and maintain consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
Requirements
  • 6+ months experience in diagnosing, troubleshooting, or repairing technology products.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
  • Experience actively using and learning about consumer electronics.

Best Buy is an equal opportunity employer.



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