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Corporate Services Supervisor

2 months ago

Nashville, Tennessee, United States SPS North America Inc Full time
Job Title: Facilities Operations Manager

Reports To: Senior Manager, Operations Manager, or equivalent leadership.

Job Overview:

The Facilities Operations Manager position is to oversee multiple sites or projects within facilities and office services needs. This role is responsible for managing the facility's operations with a focus on mail distribution, client services, and overall facility maintenance. This position involves coordinating and overseeing mailroom activities, ensuring high standards of client service, and maintaining a safe and efficient working environment.

Key Responsibilities:

  • Oversee daily operations of the facility: including maintenance, cleaning, and repairs.
  • Coordinate with external vendors: for facility services such as HVAC, janitorial, and security.
  • Ensure compliance with health and safety regulations: and company policies.
  • Manage facility supplies and equipment: ensuring timely ordering and stock levels.
  • Supervise mailroom staff: and oversee all mail handling processes, including sorting, distribution, and dispatch.
  • Ensure timely and accurate processing: of incoming and outgoing mail and packages.
  • Implement and maintain efficient mailroom procedures: and workflows.
  • Address and resolve any issues: related to mail and package handling.
  • Act as a point of contact: for clients, addressing their inquiries and resolving any issues related to facility services.
  • Ensure that client service standards: are met and exceeded, providing a high level of customer satisfaction.
  • Coordinate with internal departments: to address client needs and service requests.
  • Maintain accurate records: related to facility operations, mail distribution, and client service interactions.
  • Prepare reports: on facility performance, mailroom metrics, and client service feedback.
  • Assist in budget management: and expense tracking for facility operations and mail services.
  • Lead, train, and develop: facility and mailroom staff to ensure high performance and adherence to company standards.
  • Conduct regular performance reviews: and provide feedback and support for professional development.
  • Foster a positive work environment: and promote teamwork and collaboration.
  • Develop and implement strategies: to enhance client satisfaction and improve service delivery.
  • Handle client complaints: and concerns professionally, ensuring timely resolution and follow-up.
  • Collect and analyze client feedback: to inform service improvements.

Competencies:

  • Results-oriented:
  • Driven by client satisfaction:
  • Strong integrity: and solid business ethics.
  • Excellent presentation: and interpersonal skills.
  • Excellent English written: and oral communication skills.
  • Expert in customer service skills: professional attitude and appearance.
  • Good organizational skills:
  • Ability to maintain confidentiality:
  • Attention to detail:
  • Ability to function: with a high level of patience, tact, and diplomacy to defuse anger and collect accurate information.
  • Able to convey information: and ideas through speech in ways that others will understand.
  • Able to listen to and understand: information and ideas presented through spoken words and sentences.
  • Able to speak clearly: so listeners understand, identify, and understand the speech of another person.
  • Be personable, articulate, knowledgeable: and professional in presenting oneself in a professional setting.
  • Flexibility in dealing: with simultaneous projects.

Qualifications and Education Requirements:

  • High School Diploma: (or equivalent) required. Higher level degree preferred in: Facility Management, Business Administration, Information Management, Construction Management, Engineering, or similar.
  • 5+ years working: in corporate services or facilities-related field.
  • Previous management, supervisor, or lead experience:
  • Hospitality experience: with steady work history.
  • Ability to build strong client relationships:
  • Exceptional computer skills:
  • Driven by client satisfaction: with proven track record of diplomacy and ownership.
  • Strong integrity: and solid business ethics.
  • People leader with team development skills:
  • Creative strategic thinker:
  • Required to maintain: an overall professional appearance and attitude.
  • Adhere to all policies: and procedures required.

Physical Demands:

  • Fine and/or gross motor skills: including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit: for an extended period of time.
  • Manual dexterity required: for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Physically able to talk: on the phone and input data simultaneously.
  • Ability to lift or move: 40 lbs. or greater frequently.
  • Specific vision abilities required: by this job include close vision, distance vision, ability to adjust focus, and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.