Event Services Supervisor
5 days ago
The Event Services Supervisor is responsible for overseeing floor operations, including setup, removal, and operation of technology equipment in a hotel environment. The primary focus is on delivering exceptional customer service and creating a positive experience for guests and clients.
Key Responsibilities:
- Supervise non-union, union, and contract labor to ensure setup and strikes meet Pinnacle Live's standards.
- Communicate daily expectations to AM and PM shifts and maintain detailed log information.
- Greet guests/clients, provide equipment operation instructions, and ensure event success through continued communication.
- Follow through on client requests, look for opportunities to enhance events, and maintain inventory in good working order.
- Enforce Company security and safety measures, manage venue inventory, and report lost, stolen, or damaged equipment.
- Continuously update and improve technical skills and maintain accurate client event information in the Company's billing/event order system.
- Review invoices with clients, obtain signatures, and ensure Company-occupied areas are clean and organized.
Requirements:
- Two to three years of experience in the audio-visual and/or hospitality industry.
- Two years of advanced audio and visual experience in a theatrical or live event environment.
- Computer proficiency and strong technical aptitude.
- Planning ability, excellent organizational skills, and strong interpersonal skills.
- Strong verbal, listening, and written communication skills, as well as a customer-focused approach.
About Pinnacle Live:
Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. We empower our team members to tackle challenges and deliver unforgettable hospitality and live event experiences.
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