IT Field Support Specialist
5 days ago
The ideal candidate for this role is an IT field support specialist who will be responsible for providing hardware break-fix services to clients across the US. As a hardware break-fix technician, you will be working on-site at customer locations, performing tasks related to the repair of various technology-based products.
Key Responsibilities- Perform basic and moderately complex troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
- Provide exceptional customer service by responding to change management requests, installing new PC equipment, and offering desk-side support.
- Conduct Install/Move/Add or Change (IMAC) activities and perform all assigned desk-side support duties.
- Tech school certification or equivalent 2-3 years of relevant experience.
- Maintain OEM certifications as directed by management.
- Knowledge of software and hardware systems, as well as understanding of ITIL methodologies.
- A+ certification desired; additional customer-specific certifications or training may be required.
F2OnSite is the fastest-growing IT field services company in the US, with hundreds of employee technicians in over 40 states. Our focus is on hardware: desktops, laptops, servers, printers, POS systems, and LCDs. We close thousands of service calls each week, and our team members work onsite at customer locations to provide break-fix services, migrate data, install computers, move printers, and more.
Salary Range$60,000 - $80,000 per year, depending on experience and qualifications.
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