Café Experience Leader

2 weeks ago


Chicago, Illinois, United States Capital One Full time
About This Role

We're seeking a highly motivated and experienced leader to join our Capital One Café team as a Café Coach. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating exceptional customer experiences in our Café locations.

Key Responsibilities
  • Lead a team of Café Ambassadors to deliver outstanding customer experiences
  • Develop and implement strategies to drive customer engagement and loyalty
  • Collaborate with local organizations and vendors to generate new business opportunities
  • Mentor and guide Café Ambassadors in their professional development and team performance
  • Ensure the physical space is maintained to a high standard and coaches Café Ambassadors to create a welcoming environment
  • Drive continuous improvement and innovation in the Café experience
  • Work with local businesses, nonprofits, and charities to plan events and promote the Café
Requirements
  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience
Preferred Qualifications
  • At least 3 years of Customer, Retail, or Financial Services experience
  • 2 years of People Management experience
  • Bachelor's Degree
What We Offer

Capital One offers a comprehensive and competitive benefits package, including health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.



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