Café Experience Leader

2 weeks ago


Chicago, Illinois, United States Capital One Full time
About This Role

We're seeking a highly skilled and experienced Café Coach to join our team at Capital One. As a Café Coach, you will be responsible for leading a team of Café Ambassadors and facilitating exceptional customer experiences in our Café environment.

Key Responsibilities
  • Lead by example and mentor Café Ambassadors to develop professionally and personally
  • Maintain a welcoming environment and coach Café Ambassadors to create a positive customer experience
  • Drive continuous improvement and innovation in the Café experience
  • Collaborate with local organizations and vendors to generate new business opportunities
  • Develop and implement strategies to enhance customer engagement and loyalty
Requirements
  • High School Diploma or equivalent certification
  • At least 2 years of customer-facing experience in retail or financial services
  • At least 1 year of people management experience or 2 years of retail bank experience
Preferred Qualifications
  • At least 3 years of customer-facing experience in retail or financial services
  • 2 years of people management experience
  • Bachelor's Degree
What We Offer

Capital One offers a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. We are an equal opportunity employer committed to diversity and inclusion in the workplace.



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