Front Desk Associate
1 week ago
### Job Title: Front Desk Associate
### Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Gold's Gym PNW. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members and guests, and supporting the overall success of our fitness facility.
### Key Responsibilities
* Greet members and guests with a warm and welcoming attitude, creating a positive first impression of our facility
* Check-in members, provide access cards, and assist with inquiries in a timely and efficient manner
* Handle incoming phone calls and address member questions or concerns with a high level of professionalism
* Maintain a clean and organized front desk area, ensuring a safe and welcoming environment for all
* Process membership and retail sales transactions accurately, adhering to company policies and procedures
* Enforce gym policies and safety protocols, ensuring compliance with company standards
* Assist in resolving member issues and providing exceptional customer service, exceeding member expectations
### Requirements
* Professional and friendly demeanor with excellent communication skills
* Availability for afternoon and evening shifts as specified
* Previous customer service experience is a plus, but not required
* Ability to multitask and stay organized in a fast-paced environment
* Basic computer skills for data entry and member check-in
* Knowledge or interest in fitness and wellness
* Must be reliable and punctual
### Benefits
* Access to gym facilities and fitness classes
* Opportunities for professional growth within the organization
* A supportive and friendly team environment
### About Gold's Gym PNW
Gold's Gym PNW is a well-established fitness facility dedicated to providing a welcoming and energetic environment for our members. We are committed to helping people achieve their fitness goals and live a healthier lifestyle. If you are a caring and loyal individual with a passion for helping others, we encourage you to apply for this Front Desk Associate position.
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