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In-Store Banking Operations Supervisor
2 months ago
Location:
Responsibilities:
This position is based in a retail banking environment within major retail outlets.
Branch Hours:
Monday - Friday: 10:00 a.m. - 7:00 p.m.
Saturday: 10:00 a.m. - 3:00 p.m.
Sunday:
Closed.
Job Overview:
Are you a natural leader with a friendly demeanor and a knack for problem-solving? If so, we invite you to consider the role of In-Store Banking Operations Supervisor at Michigan First Credit Union.
In this role, you will be instrumental in delivering exceptional service while fostering relationships with our members. Teamwork is essential, as we prioritize a collaborative environment.
Your Key Responsibilities:
• Lead and motivate your team while sharing your knowledge of financial products and services.
• Provide outstanding service to our members, ensuring their needs are met with personalized solutions.
• Act as a representative of our brand, embodying positivity and enthusiasm in every interaction.
• Oversee staff scheduling and task assignments, ensuring adherence to company policies.
• Mentor and guide your colleagues, setting a standard for branch success through excellent interpersonal skills.
• Engage with customers to assess their financial needs and recommend suitable products.
• Analyze customer feedback to propose enhancements to our offerings and improve service delivery.
• Develop strategies to enhance operational efficiency and team performance.
• Collaborate with the Branch Manager to support branch operations and assist with various tasks as needed.
• Manage transaction reporting and prepare necessary documentation for regulatory compliance.
• Assist in promotional activities to highlight our services and engage with the community.
Qualifications:
• Education: An associate's degree or equivalent leadership experience in a financial institution is required.
• Experience: Comprehensive understanding of lending processes and financial products is essential.
• Interpersonal Skills: A passion for customer interaction and the ability to engage effectively with diverse individuals.
• Problem-Solving: Strong critical thinking skills to identify and resolve issues creatively.
• Coaching: Proven experience in mentoring team members to enhance their skills and performance.
• Flexibility: Willingness to work a varied schedule, including weekends and evenings.
• Communication: Excellent verbal and written communication skills are a must.
• Technical Skills: Proficiency in Microsoft Office applications is advantageous.
• Adaptability: Ability to manage multiple tasks and adjust to changing priorities.
About Us:
Michigan First Credit Union has been serving members for over 90 years, providing exceptional financial solutions tailored to individual needs. Our mission is to enhance the member experience through personalized service and a commitment to community support.
Why Join Us?
We offer competitive compensation, comprehensive benefits, and a supportive work environment focused on professional growth and community involvement. Join our award-winning team and be part of a culture that values service and excellence.
