Senior Patient Care Coordinator

4 days ago


Seattle, Washington, United States UnitedHealth Group Full time
About the Role

At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Senior Patient Care Coordinator, you'll play a vital role in delivering exceptional patient experiences and supporting our care teams in achieving their goals.

Key Responsibilities
  • Provide first-point-of-contact support for patients, setting the tone for a positive experience
  • Exhibit empathy, courtesy, competence, efficiency, and care in all interactions
  • Schedule appointments and procedures, adhering to standard guidelines
  • Utilize multiple computer and phone systems to fulfill patient needs
  • Verify patient information and document in their Electronic Health Record (EPIC)
  • Advise patients on their responsibilities regarding insurance and referral information
What We Offer

We're committed to providing a comprehensive benefits package, including competitive base pay, paid time off, medical, dental, and vision insurance, 401(k) savings plan, and education reimbursement. Our team is dedicated to your success, with opportunities for growth and development.

Requirements
  • High School Diploma/GED (or higher)
  • 2+ years of customer service experience
  • Preferred qualifications: 1+ years of experience in a healthcare setting, EMR experience, knowledge of CPT/ICD-10 coding, and excellent communication skills
Why Choose UnitedHealth Group?

We're an equal employment opportunity/affirmative action employer, committed to diversity and inclusion. Our mission is to help people live healthier lives and make the health system work better for everyone. Join us in our mission to advance health equity and improve health outcomes.



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