Order Fulfillment Specialist

1 week ago


Chesterfield, Missouri, United States 5 Horizons Group Full time
Job Summary:

We are seeking a detail-oriented and experienced professional to join our team as a Warehouse Order Manager at 5 Horizons Group. The ideal candidate will have at least 2 years of experience processing and coordinating orders for consumer product companies.

Key Responsibilities:
  • Coordinate with the warehouse team to ensure efficient pick, pack, and ship processes.
  • Implement strategies to optimize order fulfillment efficiency and accuracy.
  • Monitor retail order adjustments against unshipped orders and flag as needed.
  • Identify inventory shortages against purchase orders to ensure timely adjustments in Vendor Central and Netsuite.
Routing and Shipping:
  • Manage routing requirements and ensure compliance with Amazon's shipping guidelines.
  • Schedule and coordinate shipments with carriers.
  • Track shipments and resolve any delivery issues promptly.
Customer Service:
  • Act as a liaison between the distribution center and Sales Operations teams to resolve order-related inquiries and issues.
  • Ensure high levels of customer satisfaction by meeting order accuracy and delivery timelines.
  • Serve as lead in researching Amazon chargebacks and challenging as needed.
Qualifications:
  • Minimum of 2 years of experience managing retail orders for a distribution center.
  • Preferred experience with e-commerce retailers like Amazon.
Skills:
  • Strong understanding of e-commerce order management processes.
  • Proficient in using order management systems and software.
  • Excellent organizational and multitasking skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, both written and verbal.
  • Proficient in Microsoft Office (specifically Excel and Word).
  • Netsuite experience is a plus.
Education:
  • High school diploma or equivalent required; associate's or bachelor's degree in business, logistics, or a related field preferred.
Physical Requirements:
  • Ability to lift and move items up to 50 pounds.
  • Ability to stand, walk, and perform repetitive tasks for extended periods.
Working Conditions:
  • Full-time position based in the distribution center.
  • May require occasional overtime and weekend work to meet business needs.
Benefits:
  • Competitive hourly wages.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement savings plan.
  • Opportunities for career growth and development.


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