Order Fulfillment Specialist
1 week ago
We are seeking a detail-oriented and experienced professional to join our team as a Warehouse Order Manager at 5 Horizons Group. The ideal candidate will have at least 2 years of experience processing and coordinating orders for consumer product companies.
Key Responsibilities:- Coordinate with the warehouse team to ensure efficient pick, pack, and ship processes.
- Implement strategies to optimize order fulfillment efficiency and accuracy.
- Monitor retail order adjustments against unshipped orders and flag as needed.
- Identify inventory shortages against purchase orders to ensure timely adjustments in Vendor Central and Netsuite.
- Manage routing requirements and ensure compliance with Amazon's shipping guidelines.
- Schedule and coordinate shipments with carriers.
- Track shipments and resolve any delivery issues promptly.
- Act as a liaison between the distribution center and Sales Operations teams to resolve order-related inquiries and issues.
- Ensure high levels of customer satisfaction by meeting order accuracy and delivery timelines.
- Serve as lead in researching Amazon chargebacks and challenging as needed.
- Minimum of 2 years of experience managing retail orders for a distribution center.
- Preferred experience with e-commerce retailers like Amazon.
- Strong understanding of e-commerce order management processes.
- Proficient in using order management systems and software.
- Excellent organizational and multitasking skills.
- Strong analytical and problem-solving abilities.
- Effective communication skills, both written and verbal.
- Proficient in Microsoft Office (specifically Excel and Word).
- Netsuite experience is a plus.
- High school diploma or equivalent required; associate's or bachelor's degree in business, logistics, or a related field preferred.
- Ability to lift and move items up to 50 pounds.
- Ability to stand, walk, and perform repetitive tasks for extended periods.
- Full-time position based in the distribution center.
- May require occasional overtime and weekend work to meet business needs.
- Competitive hourly wages.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan.
- Opportunities for career growth and development.
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