Patient Service Representative
6 days ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Codman Square Health Center. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our diverse patient population.
Key Responsibilities- Welcome patients and establish a positive first impression
- Monitor waiting rooms and coordinate with clinical staff to notify patients of delays
- Perform patient check-in functions, including registration, insurance verification, and collecting co-pays
- Explain patient responsibilities, including arrival and appointment times, form requirements, and payment expectations
- Enter accurate patient data, telephone encounters, referrals, and forms into the Electronic Health Record (EHR)
- Assist patients with completing and collecting pre-visit, consent, and other forms
- Schedule appointments and promote the Patient Portal
- Perform patient check-out, including scheduling follow-up appointments and assisting with referrals
- Coordinate transfers of patients from clinics and Urgent Care
- Manage in-basket patient-related messages and escalate issues as needed
- High school diploma or GED required
- Minimum 1 year experience in a medical or clinical office environment or health insurance industry
- Previous customer service background required
- Haitian Creole or Spanish preferred
- Excellent customer service and interpersonal skills
- Solid computer literacy and ability to multitask
- Solid understanding of medical insurance terminology
Codman Square Health Center offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.
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