Regional Relationship Manager
5 days ago
Job Summary
The Federal Reserve Bank of Chicago is seeking a skilled Regional Relationship Manager to maintain and develop relationships with a portfolio of financial institutions utilizing Federal Reserve Financial Services (FRFS) solutions. This role requires a customer-oriented mindset, analyzing customer needs and matching those needs with available FRFS services.
Key Responsibilities
- Develop consultative relationships with new and existing customers to increase business potential and customer retention
- Utilize independent service knowledge to explain products and services to customers, coordinating internally for successful completion of required tasks
- Document daily activity and utilize Salesforce reporting capabilities to serve customer needs
- Accountable for Federal Reserve Financial Services revenue and strategic goal achievement
- Provide customer perspective for new products, quality improvements, or customized business solutions to internal stakeholders
- Prepare and present cost/benefit proposals to customers
- Consult with customers on merger, acquisition, and de novo activities
- Conduct presentations related to FRFS products and services internally and at industry conferences
Requirements
- Bachelor's degree or equivalent experience
- Two or more years of relevant experience preferred
- Experience with Salesforce or equivalent CRM tool required
- Advanced knowledge and proven expertise of financial institution operational practices, and strong commercial acumen
- Strong problem-solving skills
- Excellent organizational and time management skills
- Demonstrates strong written and verbal communication skills
What We Offer
- Comprehensive benefits package including medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria
- A continuous learning environment with opportunities to gain new skills and grow your career
Additional Requirements
- Ability to travel up to 40%
- Valid driver's license
- Must be physically located in one of the designated geographic locations
- Compliance with the Bank's ethics rules, prohibiting employees, spouses/domestic partners, and minor children from owning securities of banks or savings associations or their affiliates
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