Client Relationship Manager
5 days ago
At Zelis, we are seeking a highly skilled Client Relationship Manager to play a vital role in ensuring service excellence to our Open Access Pricing clients and their members. This client-facing role interacts with providers and members and is considered a subject matter expert (SME) in supporting clients, their employer groups, and health plan members with inquiries, services, or issues.
Key Responsibilities:- Handle escalated issues, and contacts as assigned, ensuring timely and thorough research and proper resolution
- Respond to inbound inquiries from TPA clients, their Client Employer Groups as well as from Plan members and providers
- Collaborate and coordinate interdepartmentally to research and solution for client issues, requests, and needs to bring about resolution within a timely manner
- Participate in new client implementations, subsequent group implementations, business requirement sessions, and User Acceptance Testing
- Participate in client conference calls as needed
- Exemplify professionalism, diplomacy, service excellence, and compliance with established policies, procedures, and protocols
- Assist with Memorandums of Understanding and Single Case Agreements, and code pricing within the VisiumTM system
- Respond to and assist Patient Advocates and Patient Advocacy Supervisor with their questions/issues
- Assist with client reporting as needed for Patient and Resolution Advocacy
- Identify and recommend opportunities for efficiencies, performance improvement, and system enhancements to ensure service excellence.
- Comply with HIPAA regulations and ensure confidentiality of calls, documents, and other sensitive information
- Properly document activity and calls in the appropriate system
- High school diploma or equivalent required, Bachelor's degree preferred
- 5+ years within the Health Insurance industry, patient advocacy, customer service, provider relations, or claims administration
- Excellent attention to detail, time management and decision-making skills
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Client Relationship Manager
4 weeks ago
Georgia, United States Zelis Full timeJob Title: Client Relationship ManagerJob Summary:Zelis is seeking a highly skilled Client Relationship Manager to join our team. As a key member of our client-facing team, you will play a vital role in ensuring service excellence to our Open Access Pricing clients and their members.Key Responsibilities:Handle escalated issues and contacts, ensuring timely...
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Client Relationship Manager
1 month ago
Georgia, United States Zelis Full timePosition OverviewAt Zelis, the Client Relationship Manager plays a pivotal role in delivering exceptional service to Open Access Pricing clients and their members. This client-facing role interacts with providers and members, serving as a subject matter expert (SME) in supporting clients, their employer groups, and health plan members with inquiries,...
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Regional Relationship Manager
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Regional Relationship Manager
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