Client Support Specialist

1 week ago

Lexington, Kentucky, United States Smooth Waters Plumbing LLC Full time
Job Overview

Hours: Monday to Friday (full-time)

About Us: Smooth Waters Plumbing LLC is a family-owned business with over three decades of expertise in the plumbing industry. We are dedicated to serving the Midlands of South Carolina, focusing on residential plumbing, sewer services, new installations, and repairs.

We are looking for a highly organized and proactive Customer Service Representative to enhance our operations at Smooth Waters Plumbing LLC. In this role, you will be essential in ensuring the efficient functioning of our office and providing support to our plumbing professionals. The ideal candidate will have outstanding communication abilities, meticulous attention to detail, and the capacity to manage multiple tasks in a dynamic environment.

Required Skills and Qualifications:
  • High school diploma or GED certificate is necessary.
  • A minimum of 2 years of relevant experience in customer service, scheduling, and dispatching, or a comparable combination of education and experience.
  • Intermediate proficiency in computer systems management.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Excellent written and verbal communication skills.
  • Ability to work independently with minimal supervision and collaborate effectively within a team.
  • Flexibility to adapt to changing priorities and work schedules as required.
  • Familiarity with the service area and/or map reading skills.
  • Basic knowledge of plumbing terminology and industry experience is preferred.
  • A valid Driver's License and reliable transportation are required.
Key Responsibilities:
  • Handle incoming calls and emails, providing prompt and courteous assistance to clients and team members.
  • Schedule appointments and service calls for plumbing technicians, optimizing routes for efficiency.
  • Maintain accurate records of client interactions, service requests, and technician schedules using our field service management software.
  • Assist in creating marketing materials, including brochures, flyers, and digital content using design software.
  • Manage the company's social media accounts, posting updates and engaging with followers.
  • Support the organization and attendance of promotional events and networking functions.
  • Ability to drive a motor vehicle and maintain a current driver's license for commuting as necessary.
  • Perform all other duties as assigned.
Physical Requirements:
  • Ability to sit, stand, walk, lift or carry, push or pull, reach overhead, keyboard, and perform both gross and fine manipulation.
  • Must be able to work assigned schedules as required by job demands.

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