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Client Support Specialist
2 months ago
Isaiah House is seeking a committed and motivated individual to fulfill the position of Client Care Navigator in the Lexington region.
As a faith-based nonprofit organization, Isaiah House stands out as one of the leading facilities for substance use disorder treatment in Kentucky.
Our employees enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Complimentary basic life insurance
- 401(k) plan with matching contributions
- Paid holidays
- Two weeks of vacation/sick leave available from the start
- Regular weekly pay
- The fulfillment of contributing to a mission-driven organization
As a Client Care Navigator (CCN), you will play a crucial role within the Isaiah House framework. Navigators serve as representatives of the treatment services provided by Isaiah House to key referral agencies across Kentucky.
KEY RESPONSIBILITIES:
- Establish and nurture strong connections with Centers of Influence (COI) in the designated CCN region
- Inform COIs about the history, services, and outcomes associated with Isaiah House
- Handle inquiries from potential clients considering treatment options
- Organize travel itineraries for specific counties assigned
- Maintain a detailed database of all COI interactions, client referrals, and admissions in ASANA
- Relay all new client referrals to the CCN supervisor via MS Teams
REQUIREMENTS:
- High school diploma or GED is preferred
- Understanding of addiction and substance abuse treatment
- Strong connections with community services, organizations, and public groups are essential
- If in recovery, candidates must demonstrate a minimum of one year of continuous sobriety
COMPENSATION:
$43,680