Current jobs related to Client Support Specialist - Lexington, Kentucky - Workoo Technologies

  • Client Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States Meaningful Milestones Full time

    Meaningful Milestones Client Support SpecialistMeaningful Milestones is seeking a Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in ensuring the success of our clients and their families.Key Responsibilities:Provide exceptional customer service to clients and their families.Assist with daily operations,...

  • Client Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States Meaningful Milestones Full time

    Job Title: Client Support SpecialistMeaningful Milestones is seeking a Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in ensuring the success of our clients and their families.Key Responsibilities:Perform regular campus inspections to ensure a safe and welcoming environment.Manage supplies inventory and...

  • Client Services Specialist

    4 weeks ago

    Lexington, Kentucky, United States Meaningful Milestones LLC Full time

    Job Title: Client Services SpecialistWe are seeking a highly skilled and compassionate Client Services Specialist to join our team at Meaningful Milestones LLC. As a Client Services Specialist, you will play a vital role in ensuring the success of our clients and their families.Key Responsibilities:Provide exceptional customer service to clients and their...

  • Peer Support Specialist

    1 month ago

    Lexington, Kentucky, United States Isaiah House Full time

    Job Title: Peer Support SpecialistIsaiah House is seeking a dedicated and compassionate individual to fill the role of Peer Support Specialist at our center in Lexington, KY.As a Peer Support Specialist, you will play a vital role in assisting clients with their recovery needs daily through the sharing of emotional support. You will facilitate groups and...

  • Nurse Specialist for Home Health Care

    2 weeks ago

    Lexington, Kentucky, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled nurse specialist for a home health care position in Lexington, Kentucky.Job DetailsSpecialty: Home HealthDiscipline: RNDuration: 13 weeks40 hours per weekShift: 8 hours, daysEmployment Type: Local Contract Active Professional licensure within state 1 year of recent experience within this specialty BLS/ACLS...

  • Personal Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States AccentCare Full time

    Job Summary: We are seeking a compassionate and skilled Personal Support Specialist to join our team at AccentCare. As a Personal Support Specialist, you will provide high-quality care and support to our clients, enabling them to maintain their independence and dignity.Key Responsibilities:* Assist clients with personal care tasks such as bathing, grooming,...

  • Client Relationship Specialist

    2 weeks ago

    Lexington, Kentucky, United States Charles Schwab Full time

    At Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development mean you'll get the tools you need to make a positive difference in the finance industry.As a Client Relationship Specialist, you'll play a critical role in the operational success of our...

  • Client Relations Specialist

    2 months ago

    Lexington, Kentucky, United States Shalimar Norris - State Farm Agent Full time

    Join our team as a Client Relations Specialist, where your passion for customer service can shine!If you thrive on engaging with clients and are dedicated to providing exceptional support, this role is an excellent fit for you. Our independent contractor representatives focus on delivering State Farm insurance and financial services.Key...

  • IT Support Specialist

    6 days ago

    Lexington, Kentucky, United States Exact IT Consulting Full time

    Job OverviewExact IT Consulting is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our infrastructure systems.Key ResponsibilitiesInstall and configure servers, hardware, and software to meet...

  • Client Relations Specialist

    2 months ago

    Lexington, Kentucky, United States Enterprise Holdings Full time

    Position Overview:Enterprise Mobility encompasses the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently recognized as a premier workplace. As the largest and fastest expanding privately owned automotive rental and leasing enterprise in North America, we are actively seeking talented individuals to join our team. Our...

  • Senior Server Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States Worldwide TechServices Full time

    Job OverviewWorldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. As a Senior Server Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' infrastructure.Key ResponsibilitiesProvide exceptional customer support for designated server...

  • Administrative Support Specialist

    4 weeks ago

    Lexington, Kentucky, United States Epiq Global Business Transformation Solutions, LLC Full time

    Job Title: FAST Service SpecialistAre you a detail-oriented and organized individual with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service? We are seeking a highly motivated and enthusiastic FAST Service Specialist to join our team at Epiq Global Business Transformation Solutions,...

  • Travel Nurse ICU Specialist

    4 weeks ago

    Lexington, Kentucky, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse ICU SpecialistAnders Group is seeking a skilled Travel Nurse ICU Specialist to join our team in Lexington, Kentucky.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RN - Registered NurseDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will have the...

  • Travel Nurse ICU Specialist

    1 month ago

    Lexington, Kentucky, United States HealthCare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Lexington, Kentucky.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and certification...

  • Travel Nurse ICU Specialist

    1 month ago

    Lexington, Kentucky, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Lexington, Kentucky.Job Summary:Specialty: ICU - Intensive Care UnitDiscipline: RNDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelAs a Travel Nurse ICU Specialist, you will have the opportunity to work in a dynamic...

  • Caregiver Support Specialist

    6 days ago

    Lexington, Kentucky, United States ComForcare Full time

    We are seeking a compassionate and reliable Caregiver Support Specialist to provide personal care and housekeeping services to our clients in the comfort of their own homes. Our ideal candidate will have a strong commitment to delivering exceptional care and support to individuals with varying needs.Key Responsibilities:Provide personal care services,...

  • Peer Support Specialist

    6 days ago

    Lexington, Kentucky, United States Isaiah House Full time

    Job DescriptionIsaiah House is seeking a dedicated and compassionate individual to fill the role of Peer Support Specialist at our center in Lexington, KY.As a Peer Support Specialist, you will play a vital role in assisting clients with their recovery needs through the sharing of emotional support and personal experiences.Key Responsibilities:Facilitate...

  • IT Support Specialist

    1 month ago

    Lexington, Kentucky, United States Red Knight Solutions, LLC Full time

    Job OverviewRed Knight Solutions, LLC is seeking a skilled Field Specialist to join its Infrastructure Delivery team. As a key member of our SWAT team, you will provide hardware-focused, break fix services and solutions to our clients.Key Responsibilities:Perform basic and moderately complex troubleshooting and repair activitiesCommunicate clearly in written...

  • IT Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States Advanced Automation Consulting Full time

    Job SummaryAdvanced Automation Consulting, Inc. is seeking a skilled IT Support Specialist to join their team. As a key member of our support team, you will be responsible for providing technical assistance to staff members across multiple locations.This is a direct-hire position with our client, offering a stable and rewarding career path. If you have a...

  • IT Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States Lockheed Martin Corporation Full time

    Job Title: IT Support SpecialistLockheed Martin Corporation is seeking an IT Support Specialist to join our team in Lexington, KY. As an IT Support Specialist, you will provide technical support to our customers, troubleshooting and resolving issues with computer hardware, software, and networks.Key Responsibilities:Provide technical support to customers via...

Client Support Specialist

2 months ago

Lexington, Kentucky, United States Workoo Technologies Full time
Position Overview

The role of the Customer Service/Online Support Representative is a permanent position that requires a commitment of 35-40 hours per week, with availability needed across various shifts from Sunday to Saturday.

Flexibility is essential as you will be expected to work within one of our 8-hour shift schedules during our operational hours.

Training Schedule

Training will occur Monday through Friday from 8:00 AM to 5:00 PM CST for a duration of 5 weeks. Overtime may be required based on business needs.

Key Responsibilities

- Handle incoming calls from clients regarding eligibility and prescription inquiries.
- Provide guidance and educate clients on their benefits, plan usage, formulary, premiums, and the status of orders and claims.
- Ask relevant questions and actively listen while documenting necessary information in our systems.
- Identify issues and communicate solutions to clients, pharmacies, and healthcare providers regarding prescription orders and reorders.
- Initiate outbound calls to clients concerning prescription orders and payment issues.

This position is both challenging and rewarding.

You will be tasked with investigating complex issues related to member prescriptions and pharmacy benefits across multiple databases, requiring proficiency in navigating computer systems while engaging with clients compassionately.

Your performance will be recognized and rewarded in an environment that encourages growth and provides clear pathways for success in your role, along with opportunities for advancement.


Interview Process

Our interview process is designed for your convenience. You will participate in a digital, recorded interview consisting of 5 questions, lasting no longer than 30 minutes. Please be concise and thorough in your responses. You will be notified once a decision has been made following your interview.

Required Qualifications

- High School Diploma or GED (or equivalent work experience).
- Minimum of 1 year of customer service experience, particularly in phone support.
- Proficient in computer and Windows applications, with the ability to learn new and complex systems.

Basic knowledge of Microsoft Word (ability to open and navigate a document) and Microsoft Excel (ability to open and navigate a spreadsheet).

Ability to work any of our 8-hour shift schedules during our standard operational hours.


Preferred Qualifications

- Experience in a contact center environment.
- Background in customer support.
- Familiarity with adult learning in a digital setting.
- Experience with digital systems and platforms, including web, chat, and email.
- Knowledge of healthcare/insurance environments, including medical terminology and benefit plan design.

Experience in community service, mental health, disease prevention, health promotion, and behavior change.


Remote Work Requirements

- Must have a dedicated workspace that is separate from living areas and ensures data privacy.
- Ability to maintain the confidentiality of all company-sensitive documents (if applicable).

Must reside in an area that can support a high-speed internet connection approved by UnitedHealth Group or utilize an existing high-speed internet service.

Must be able to connect directly to the internet via a hard cable (either directly to the cable box or router).