Current jobs related to Customer Service Center Team Leader - Independence, Ohio - AAA - Automobile Club of Southern California

  • Customer Service Representative

    2 weeks ago

    Independence, Ohio, United States Acentra Health Full time

    Job Summary:Acentra Health is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Develop and maintain a working...

  • Academic Leader

    2 weeks ago

    Independence, Ohio, United States Haugland Learning Center LLC Full time

    Job SummaryWe are seeking a dedicated and compassionate Special Education Professional to join our team at Haugland Learning Center LLC. As an Academic Leader, you will play a vital role in managing classroom functions, including service delivery, reporting, and management of classroom assistants and aides.This is an excellent opportunity for a passionate...

  • Customer Service Representative

    1 month ago

    Independence, Ohio, United States AAA - The Automobile Club Full time

    AAA - The Automobile Club is seeking a skilled Call Center Representative to join our team. As a key member of our 24/7 operation, you will be the first point of contact for our valued members facing distress on the roads. Your role will involve providing exceptional customer service, resolving issues efficiently, and ensuring a positive experience for our...

  • Customer Service Representative

    2 weeks ago

    Independence, Ohio, United States Midwest Energy Full time

    Join Midwest Energy ServicesWe are a leading consulting, marketing, and customer service company seeking talented Customer Service Representatives to join our team.About the RoleThis is an exciting opportunity to work in a rapidly growing company that is a leader in the Consulting & Energy Industry.Key ResponsibilitiesProvide exceptional customer service and...

  • Customer Service Representative

    3 weeks ago

    Independence, Ohio, United States CHAGRIN ANSWERING LLC Full time

    Job Title: Customer Service Agent Level 1At CHAGRIN ANSWERING LLC, we are seeking a skilled Customer Service Agent Level 1 to join our team. As a key member of our medical contact center, you will play a vital role in delivering exceptional customer service and creating a positive, supportive culture for both our team and our clients.Job Overview:As a Level...

  • Customer Service Representative

    2 weeks ago

    Independence, Ohio, United States CHAGRIN ANSWERING LLC Full time

    Job Title: Customer Service Agent - Level 1At Chagrin Answering LLC, we are seeking a skilled Customer Service Agent - Level 1 to join our team. As a key member of our medical contact center, you will play a vital role in delivering exceptional customer service and creating a positive, supportive culture for both our team and clients.Job Overview:As a Level...

  • Customer Service Representative

    1 week ago

    Independence, Ohio, United States Mindlance Full time

    Job Summary:As a WFH Service Center Assistant, you will be responsible for expediting the claims application process, ensuring correct case assignment, and acting as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.Key Responsibilities:Acts as primary liaison with customer in solving problems...

  • Customer Service Representative

    2 weeks ago

    Independence, Ohio, United States AAA - The Automobile Club Full time

    Job Summary As a AAA Roadside Assistance Call Center Representative, you will be the first point of contact for our valued members facing distress on the roads. Your role will be to provide timely and effective assistance, ensuring the safety and well-being of our members. Key Responsibilities Respond to emergency calls and provide roadside assistance to...

  • Shift Leader

    5 days ago

    Independence, Ohio, United States Potbelly Sandwich Works Full time

    Job SummaryPotbelly Sandwich Shop is seeking a skilled Shift Leader to lead our team and deliver exceptional customer service. As a Shift Leader, you will be responsible for managing daily operations, supervising staff, and ensuring a positive customer experience.Key ResponsibilitiesLead and motivate team members to achieve sales and customer service...

  • Customer Service Representative

    3 weeks ago

    Independence, Ohio, United States AAA - The Automobile Club Full time

    Job SummaryAs a AAA Roadside Assistance Call Center Representative, you will be the first point of contact for our valued members facing distress on the roads. This role requires strong communication skills, empathy, and the ability to work in a fast-paced environment.Key ResponsibilitiesRespond to member calls and provide assistance with roadside...

  • Shift Leader

    2 weeks ago

    Independence, Ohio, United States Potbelly Sandwich Works Full time

    Shift Leader Job DescriptionPotbelly Sandwich Works is seeking a skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of associates to deliver exceptional customer service and achieve sales goals.Key Responsibilities:Lead a team of associates to ensure excellent customer service and sales performanceManage and...

  • Heavy Duty Service Technician

    1 month ago

    Independence, Ohio, United States ALL Crane Service, LLC Full time

    Job SummaryWe are seeking a skilled Heavy Duty Service Technician & Mechanic to join our team at ALL Crane Service, LLC in Independence, OH.This is a full-time, non-exempt position with a comprehensive benefits package and a $300 sign-on bonus after 100 days of continuous, successful employment.Key ResponsibilitiesTroubleshoot, perform preventive...

  • Customer Service Associate

    3 weeks ago

    Independence, Ohio, United States Trillium Staffing Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trillium Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via phone and email.Key Responsibilities:Interface with customers to...

  • Customer Service Representative

    4 weeks ago

    Independence, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time

    Job SummaryMr. Rooter Plumbing of Columbus, Cleveland and Toledo is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesAnswer all...

  • Customer Service Representative

    1 week ago

    Independence, Ohio, United States Phillip Kerber-Farmers Insurance Agency Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Phillip Kerber-Farmers Insurance Agency in Independence, Ohio. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, addressing their queries, and ensuring their...

  • Customer Service Representative

    1 month ago

    Independence, Ohio, United States Hireverse Full time

    Job OverviewHireverse is seeking an enthusiastic and motivated Entry Level Customer Service & Sales Associate to join their team and contribute to their success.Key ResponsibilitiesProvide exceptional customer service and support to prospective and existing business customers.Engage with clients to drive new enrollment and increase sales through effective...

  • Customer Service Representative

    1 week ago

    Independence, Ohio, United States Phillip Kerber-Farmers Insurance Agency Full time

    Job Title: Front Desk Support SpecialistJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and prospects, processing policy change requests, and maintaining...

  • Customer Service Representative

    1 week ago

    Independence, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time

    Job OverviewMr. Rooter Plumbing of Columbus, Cleveland and Toledo is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive customer experience.Key...

  • Customer Service Representative

    1 week ago

    Independence, Ohio, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time

    Job OverviewAre you looking for a career change from retail and fast food? Mr. Rooter Plumbing of Columbus, Cleveland, and Toledo is seeking a reliable and customer-friendly customer care associate to join our team.This role involves providing exceptional customer service through inbound calls, emails, and chat conversations.As a customer care associate, you...

  • Customer Service Representative

    1 week ago

    Independence, Ohio, United States NESCO Inc Full time

    **Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at NESCO Inc. As a Customer Service Representative, you will be responsible for expediting the customer service claims application process, ensuring correct case assignment, and acting as a customer liaison to resolve problems and questions.Key...

Customer Service Center Team Leader

2 months ago

Independence, Ohio, United States AAA - Automobile Club of Southern California Full time
Customer Service Center Team Leader

AAA - Automobile Club of Southern California is seeking a dedicated Customer Service Center Team Leader to oversee operations at our call center.

This role involves managing daily activities and ensuring optimal performance of the team to achieve high levels of customer satisfaction.

Key Responsibilities:
• Plan, organize, and supervise the daily functions of the call center during assigned shifts.
• Monitor workloads and adjust priorities to ensure efficient handling of customer service inquiries.
• Address and resolve escalated customer service issues effectively.

Qualifications:
• Proven experience in a supervisory role with the ability to lead and mentor team members.
• Familiarity with computer-aided dispatch systems and operations.
• Strong analytical skills to identify and solve issues promptly.
• Capacity to manage multiple tasks in a dynamic environment.

Skills:
• Excellent interpersonal abilities to engage with a diverse range of customers.
• Professional communication skills, both verbal and written.
• Ability to make informed administrative decisions and judgments.
• Knowledge of geographic areas and map reading skills are advantageous.

Education:
• Preferred post-secondary education with a minimum of three years of relevant experience.

Benefits:
• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan with company matching.
• Tuition reimbursement programs.
• Paid time off for community service initiatives.
• Wellness programs and employee discounts on various services.

AAA is committed to fostering an inclusive workplace and is an Equal Opportunity Employer.