Warranty Support Specialist

3 weeks ago


San Antonio, Texas, United States VIA Metro Transit Full time
Job Summary

VIA Metro Transit is seeking a highly skilled Warranty Support Specialist to join our team. As a key member of our fleet operations team, you will be responsible for ensuring that our buses and automotive parts are properly maintained and repaired under warranty.

Key Responsibilities
  • Collect, analyze, and present data relating to bus and automotive warranty activities.
  • Reconcile settlements with manufacturers to maximize warranty collections.
  • Collect, prepare, and ship defective automotive and bus parts for warranty reimbursement.
  • Receive, inspect, and verify all warranty replacement parts to ensure correct parts and quantities were received.
  • Reconcile all vendor and manufacture warranty claims for monetary reimbursements and replacement parts.
  • Prepare and maintain all warranty-related records and files.
  • Maintain and distribute schematics and technical manuals for maintenance and parts.
  • Utilize advanced word processing functions and special applications to process and report all maintenance, material, and finance streams.
  • Serve as liaison between the Fleet and Facilities Division, Procurement, bus manufacturers, and vendors.
Requirements
  • High school diploma or equivalent required; one year of business school, college, or training courses and at least one year of related experience or an equivalent combination.
  • Ability to analyze information and interpret data in situations where problems are difficult or semi-complex.
  • Knowledge of bus and automotive parts nomenclature to identify components specifically relating to bus fleet sub-systems.
  • Ability to work independently and be self-motivated.
  • Knowledge of computer and internet usage for researching warranty period for new parts and new vendor requirements for claim processing.
  • Ability to prepare documentation for domestic and international shipments.
  • Good verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Effective interpersonal skills both in person and telephone.
  • Business mathematical skills to perform calculations.
  • Ability to perform work within established deadlines with minimum supervision.


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