Warranty Claims Specialist

3 weeks ago


San Antonio, Texas, United States VIA Metro Transit Full time
Job Summary

We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at VIA Metro Transit. In this role, you will be responsible for collecting, analyzing, and presenting data related to bus and automotive warranty activities.

Key Responsibilities
  • Collect and analyze data on warranty claims and prepare reports for management and vendors.
  • Reconcile settlements with manufacturers to maximize warranty collections.
  • Collect, prepare, and ship defective parts for warranty reimbursement.
  • Inspect and verify correct parts and quantities received for warranty replacement.
  • Reconcile vendor and manufacturer warranty claims for monetary reimbursements and replacement parts.
  • Prepare and maintain all warranty-related records and files.
  • Maintain and distribute schematics and technical manuals for maintenance and parts.
  • Utilize advanced word processing functions and special applications to process and report maintenance, material, and finance streams.
  • Serve as liaison between Fleet and Facilities Division, Procurement, bus manufacturers, and vendors.
Requirements
  • High school diploma or equivalent, plus one year of business school, college, or training courses, and at least one year of related experience.
  • Analytical ability to gather information and interpret data in situations where problems are difficult or semi-complex.
  • Considerable knowledge of bus and automotive parts nomenclature to identify components specifically relating to bus fleet sub-systems.
  • Ability to prepare documentation for domestic and international shipments.
  • Good verbal and written communication skills.
  • Ability to follow oral and written instructions.
  • Effective interpersonal skills both in person and telephone.
  • Business mathematical skills to perform calculations.
  • Ability to perform work within established deadlines with minimum supervision.
Work Environment

This role involves exposure to dust, fumes, gases, noise, and unfavorable weather conditions. The work environment is fast-paced with high accountability, deadlines, multiple priorities, and rigid service goals and objectives.

VIA Metro Transit is an Equal Opportunity/Affirmative Action Employer.



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