Bilingual Customer Service Representative

1 week ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
About the Role

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our Mortgage Loan Servicing Department at the Idaho Housing and Finance Association.

Key Responsibilities
  • Respond to customer inquiries in a timely and effective manner, providing clear and concise information regarding mortgage payments, taxes, and insurance.
  • Assist with the administration of single-family home loans, ensuring accurate and efficient processing.
  • Actively listen to customers, offering education and assistance to resolve their concerns.
  • Maintain the privacy and security of client information, adhering to strict confidentiality protocols.
  • Redirect calls to appropriate agents, queues, or departments as needed.
Requirements
  • Fluency in Spanish is mandatory.
  • Ability to work in the office for a minimum of 6 months, with the option to transition to remote work after demonstrating excellent performance.
  • Strong organizational, prioritization, and time management skills to effectively manage job responsibilities.
  • Excellent customer relations skills, with a focus on maintaining a positive and professional demeanor at all times.
Preferred Qualifications
  • Previous call center experience is highly desirable.
  • 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing is preferred.
Compensation

The hourly rate for this position is $19.00, offering a competitive compensation package that reflects the value of your skills and experience.



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