Customer Service Representative
1 week ago
Position Summary: The role involves managing customer transactions, including accepting deposits, processing loan payments, and cashing checks. The individual will ensure accurate balancing of the cash drawer and ATM, while also handling collection items and placing holds on accounts as necessary. Trustworthiness, reliability, and sound judgment are essential qualities for this position.
Key Responsibilities:
- Adhere to all instructions and requests from the Teller Supervisor.
- Process checks and cash deposits, verifying amounts and endorsements.
- Cash checks and disburse funds after confirming signatures and account balances.
- Record customer transactions using the Integrated Teller system and issue receipts.
- Manage holds on accounts for uncollected funds.
- Balance the ATM and order cash supplies as needed.
- Count and reconcile cash in the drawer at the end of each day, ensuring accuracy with system data.
- Sell financial products, including money orders and official checks.
- Handle deposits and cash management for automated teller machines and night depositories.
- Accept loan payments and assist with vault operations.
Qualifications: To excel in this role, candidates must demonstrate proficiency in essential duties. The following qualifications are necessary:
- Education: High School diploma or GED is required.
- Language Skills: Proficient English communication skills are essential.
- Mathematical Skills: Basic math skills are required.
- Reasoning Ability: Ability to interact effectively with the public.
- Certifications: Teller training is preferred.
Physical Requirements: The role requires the ability to stand or sit for extended periods, as well as the capability to lift and manage currency and coin bags. Reasonable accommodations may be provided for individuals with disabilities.
Work Environment: The position is situated in a professional office setting, either at the main bank or a branch. The environment is controlled for comfort and safety, with surveillance measures in place. Reasonable accommodations may be made for individuals with disabilities.
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