Medical Product Specialist, CMA

4 days ago


Largo, Florida, United States Argentum Medical Full time
Job Overview

At Argentum Medical, we are seeking a highly skilled Medical Product Specialist, CMA to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Customer Service and Support
    • Provide prompt and accurate service to customers, responding to their inquiries, complaints, and comments in a professional and courteous manner.
    • Document customer interactions, recording details of inquiries, complaints, comments, and actions taken.
  • Product Knowledge and Expertise
    • Develop and maintain in-depth knowledge of our medical products, including their features, benefits, and applications.
    • Provide detailed instructional calls to customers, teaching them how to use our products effectively and troubleshoot issues.
  • Communication and Interpersonal Skills
    • Communicate effectively with customers, internal staff, and other stakeholders, demonstrating excellent oral and written communication skills.
    • Work collaboratively with cross-functional teams to resolve customer complaints and issues.
  • Quality and Compliance
    • Ensure compliance with regulatory requirements and company policies, documenting complaints and resolutions in concert with our Regulatory Compliance Team.
    • Monitor daily reports to ensure they are being worked in the proper order.
Requirements
  • Certified CMA, required
  • Minimum of an Associate's Degree
  • Excellent oral/written communication and interpersonal skills
  • 2-3 years of relevant experience required

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