Information Technology Analyst

2 weeks ago


Iron Station, North Carolina, United States The Timken Company Full time
Position Overview:

The IT Analyst plays a crucial role in delivering user support while enhancing expertise in software programming and tailored shop floor applications.

This hybrid position merges conventional IT assistance with opportunities for advancement in software development and manufacturing systems. The role is vital for maintaining the effective operation of plant systems and contributing to ongoing improvement initiatives.

This role presents a distinctive chance for professional growth, integrating practical IT support with the potential to cultivate skills in application development and manufacturing systems.

The ideal candidate will be flexible, enthusiastic about learning, and capable of balancing immediate support requirements with long-term skill enhancement.


Key Responsibilities:
  • Deliver expertise in information systems technologies.
  • Provide cross-functional support and guidance on technology tools.
  • Assist in business projects across various functional areas.
  • Understand the business relationships among multifunctional groups, including corporate and divisional systems.
  • Maintain, enhance, and support the Shop Floor Information System.
  • Offer system support and programming as required in the facility.
  • Document system processes, change requests, and problem management effectively.
  • Comprehend the plant's information flow, both manual and automated, and their interdependencies, ensuring continuous support and enhancement.
  • Lead and coordinate significant projects, managing scope, timing, costs, and communication with stakeholders.
  • Utilize technology and facility design to optimize business and distribution operations.
  • Execute assignments that necessitate the development of new or improved processes.
  • Evaluate and resolve issues related to computer equipment, operating systems, and programs utilized at the facility.
  • Provide support through help desk systems, resolving user issues or escalating as necessary, while communicating expected outcomes and solutions.
  • Ensure compliance with company policies, including user access, quarterly reviews, system backups, offsite storage, disaster recovery, and Sarbanes-Oxley compliance.
  • Employ techniques and technologies to deliver service levels and drive process improvements across all components of the Timken architecture (server management, network management, and application delivery).
  • Address hardware or network equipment issues promptly, collaborating with others as needed, including technical support for backup and disaster recovery.
  • Support site-level applications and equipment, including but not limited to SPC, Active Directory, Production Servers, VMware, Veeam, LAN/WAN networking, and Oracle Shop Floor.
  • Maintain and enhance the integration of manufacturing and business systems.
  • Provide maintenance, continuous improvement, and major development efforts for operational facilities, balancing development and production area needs in a dynamic environment.
  • Deliver support for all manufacturing systems on a 24/7 basis.

Technical and Functional Skills:
  • Proven project management capabilities.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent customer service orientation.
  • Adaptability to evolving environments.
  • A mindset focused on continuous improvement and learning.
  • Robust technology skills.

Basic Qualifications:
  • Bachelor's Degree in Computer Science with three years of relevant experience.
  • Must be a US Citizen.

All qualified applicants will be evaluated based on their individual qualifications, abilities, experiences, and other employment standards without discrimination based on gender, race, religion, color, national origin, age, disability, sexual orientation, veteran status, or any other protected status.



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